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For Companies At a Glance
- Tasks: Lead impactful projects to enhance banking and payments through operational excellence.
- Company: Join Capco, a forward-thinking consultancy in the financial services sector.
- Benefits: Enjoy a competitive salary, generous leave, and mental health support.
- Why this job: Shape the future of banking while driving meaningful change in a collaborative environment.
- Qualifications: Experience in banking or payments analysis with a focus on operational efficiency.
- Other info: Embrace a culture that values individuality and promotes continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Drive operational excellence across banking and payments through structured, insight-led change.
The Role
Capco is looking for a Senior Business Analyst to join our Banking & Payments practice, with a strong focus on operational excellence and delivery-led transformation. This role is suited to practitioners with deep content knowledge in banking or payments, rather than generalist business analysis experience. You’ll work with retail banks, challenger banks, and payments organisations to improve operational performance, enhance customer journeys, and modernise processes through technology, data, and platform change. You’ll collaborate closely with business and technology teams to deliver measurable, sustainable outcomes.
What You’ll Do
- Lead business analysis workstreams focused on operational efficiency and process optimisation
- Apply deep banking or payments knowledge to shape requirements, solutions, and delivery outcomes
- Partner with operations, product, technology, and data teams on change initiatives
- Support system implementation, process redesign, and regulatory-driven change programmes
- Communicate clear, structured insights and recommendations to stakeholders at all levels
What We’re Looking For
- Proven Business Analysis experience within Banking or Payments (non-generalist)
- Strong understanding of banking or payments operating models and end-to-end processes
- Experience supporting technology implementation, operational change, or process transformation
- Confidence facilitating workshops and engaging senior stakeholders
- Experience working across Agile and Waterfall delivery environments using tools such as Jira
Bonus Points For
- Experience driving operational excellence, cost reduction, or service improvement initiatives
- Exposure to payments platforms, core banking systems, or digital banking solutions
- Experience with data-led optimisation, automation, or AI-enabled operational use cases
- Understanding of UK or global banking and payments regulation
- Consulting experience within complex, multi-stakeholder environments
Why Join Capco
- Deliver high-impact transformation across banking and payments organisations
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Be part of a team shaping the future of Banking & Payments
- Help drive operational and digital transformation across global financial services
Benefits
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental health support including CareFirst, Unmind, Aviva consultations, and trained first aiders
- Family-friendly policies including enhanced parental leave and paid leave for key life events
- Holiday flexibility with 5 weeks’ annual leave and the option to buy or sell days
- Continuous learning with a minimum of 40 hours’ training annually and a Business Coach from Day One
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Senior Business Analyst - Banking and Payments (operational excellence) employer: Capco
Contact Detail:
Capco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst - Banking and Payments (operational excellence)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and payments sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of operational excellence in banking and payments. Be ready to discuss specific examples of how you've driven change or improved processes in your previous roles. Show them you mean business!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Just keep it short and sweet – no need to overdo it!
We think you need these skills to ace Senior Business Analyst - Banking and Payments (operational excellence)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience in banking and payments, focusing on operational excellence and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about banking and payments, and how your background makes you the perfect fit for this role. Be sure to mention specific experiences that demonstrate your expertise.
Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical skills. Provide examples of how you've used data to drive operational improvements or enhance customer journeys. We love seeing candidates who can turn insights into action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Capco
✨Know Your Banking and Payments Inside Out
Make sure you brush up on your knowledge of banking and payments operating models. Understand the end-to-end processes and be ready to discuss how you've applied this knowledge in previous roles. This will show that you're not just a generalist but someone who can bring valuable insights to the table.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world scenarios. Think about past experiences where you've driven operational excellence or process optimisation. Be ready to explain your thought process and the outcomes of your actions.
✨Showcase Your Stakeholder Engagement Skills
Since you'll be working closely with various teams, it's crucial to highlight your experience in facilitating workshops and engaging senior stakeholders. Prepare examples that illustrate how you've successfully communicated insights and recommendations to different audiences.
✨Familiarise Yourself with Agile and Waterfall Methodologies
Given the role's focus on both Agile and Waterfall environments, make sure you understand the key differences and when to apply each methodology. Be prepared to discuss your experience with tools like Jira and how you've used them to manage projects effectively.
