Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead design workshops and create impactful customer-centric products in finance.
- Company: Capco, a dynamic consulting firm focused on financial services.
- Benefits: Competitive salary, generous leave, mental health support, and continuous learning opportunities.
- Why this job: Shape the future of finance with innovative design and make a real difference.
- Qualifications: Experience in service design and customer journey management, plus strong communication skills.
- Other info: Join a diverse team and enjoy a collaborative, entrepreneurial culture.
The predicted salary is between 48000 - 84000 £ per year.
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Design with impact. Lead with empathy. Transform experiences.
The Role
Capco is looking for a Lead Service Designer to help us create customer‐centric products & services that drive meaningful change in finance. You'll work across complex transformation programmes on current topics - from advancing inclusive design in high street banking to helping some of the biggest names in business banking make their operating model more customer‐driven.
What You'll Do
- Facilitate workshops and lead discovery activities to shape experience design strategies
- Translate user needs into concepts, blueprints and product & service prototypes
- Create data‐driven blueprints and journey atlases to help clients manage experiences from product to company‐wide levels
- Oversee design delivery, managing roadmaps, timelines, and junior designers
- Advocate for the power of design across multi‐disciplinary teams
What We're Looking For
- Proven experience designing end‐to‐end digital products and multichannel services
- Experience in Customer Journey Management including tools like TheyDo etc
- AI experience: working on ML/AI client projects as well as using AI to accelerate your service design work
- Strong storytelling, research and communication skills
- Attention to detail and ability to manage multiple projects simultaneously
- Experience working in agile teams within consulting or financial services
Bonus Points For
- Domain knowledge of banking, insurance, or capital markets
- Sustainable and/or inclusive design experience and skills in an enterprise context
Why Join Capco
- Be part of a close knit, multi-skilled and fast working design team
- Deliver high‐impact technology solutions for Tier 1 financial and energy institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Help shape the future of human centric transformation across FS & Energy
We offer a competitive, people‐first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Family‐Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
- Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick‐ workshops, certifications, e‐learning‐ your growth, your way. Also, Business Coach assigned from Day One: Get one‐on‐one guidance to fast‐track your goals and accelerate your development
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We're committed to a barrier‐free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Application Process
Lead Service Designer - Product & Experience in London employer: Capco
Contact Detail:
Capco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer - Product & Experience in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend design meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with customer-centric design. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with customer journey management and AI projects. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Lead Service Designer - Product & Experience in London
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your passion for service design shine through! Share specific examples of how you've created impactful customer experiences and why you love what you do. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application for the Lead Service Designer role. Highlight your experience with end-to-end digital products and customer journey management. We appreciate when candidates take the time to align their skills with our needs.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We’re looking for strong storytelling, so make sure your narrative flows well without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capco
✨Know Your Design Principles
Before the interview, brush up on your understanding of customer-centric design principles. Be ready to discuss how you've applied these in past projects, especially in financial services. This will show that you can translate user needs into impactful designs.
✨Showcase Your Storytelling Skills
Prepare to share compelling stories about your previous work. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience in a way that resonates with the interviewers and highlights your communication skills.
✨Familiarise Yourself with Their Tools
Research tools like TheyDo and any AI technologies relevant to the role. If you have experience with these, be sure to mention it. Showing familiarity with their preferred tools demonstrates your readiness to hit the ground running.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about their approach to inclusive design or how they measure the success of their service design initiatives. This shows your genuine interest in the role and the company’s values.
