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- Tasks: Lead design workshops and create customer-centric products that transform finance experiences.
- Company: Capco, a dynamic consulting firm focused on innovation in finance.
- Benefits: Competitive salary, generous leave, mental health support, and continuous learning opportunities.
- Why this job: Join a collaborative team and shape the future of human-centric design in finance.
- Qualifications: Experience in digital product design and strong communication skills required.
- Other info: Inclusive culture that values diversity and offers excellent career growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Design with impact. Lead with empathy. Transform experiences.
The Role
Capco is looking for a Lead Service Designer to help us create customer-centric products & services that drive meaningful change in finance. You will work across complex transformation programmes on current topics - from advancing inclusive design in high street banking to helping some of the biggest names in business banking make their operating model more customer-driven.
What You Will Do
- Facilitate workshops and lead discovery activities to shape experience design strategies
- Translate user needs into concepts, blueprints and product & service prototypes
- Create data-driven blueprints and journey atlases to help clients manage experiences from product to company-wide levels
- Oversee design delivery, managing roadmaps, timelines, and junior designers
- Advocate for the power of design across multi-disciplinary teams
What We Are Looking For
- Proven experience designing end-to-end digital products and multichannel services
- Experience in Customer Journey Management including tools like TheyDo etc
- AI experience: working on ML/AI client projects as well as using AI to accelerate your service design work
- Strong storytelling, research and communication skills
- Attention to detail and ability to manage multiple projects simultaneously
- Experience working in agile teams within consulting or financial services
Bonus Points For
- Domain knowledge of banking, insurance, or capital markets
- Sustainable and/or inclusive design experience and skills in an enterprise context
Why Join Capco
- Be part of a close-knit, multi-skilled and fast-working design team
- Deliver high-impact technology solutions for Tier 1 financial and energy institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Help shape the future of human-centric transformation across FS & Energy
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
- Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick- workshops, certifications, e-learning- your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
- Healthcare Access: Convenient online GP services
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We are committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we will be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Lead Service Designer in London employer: Capco
Contact Detail:
Capco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with customer-centric design. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with customer journey management and agile teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you in the door!
We think you need these skills to ace Lead Service Designer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Service Designer role. Highlight your experience in designing customer-centric products and services, and don’t forget to mention any relevant tools or methodologies you’ve used!
Showcase Your Storytelling Skills: Since strong storytelling is key for this role, use your application to tell a compelling story about your design journey. Share specific examples of how you've transformed experiences and made an impact in previous roles.
Highlight Your Collaborative Spirit: We love teamwork at StudySmarter! Make sure to emphasise your experience working in agile teams and how you’ve collaborated with multi-disciplinary groups to drive design initiatives forward.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Capco
✨Know Your Design Principles
Before the interview, brush up on your understanding of customer-centric design principles. Be ready to discuss how you've applied these in past projects, especially in financial services. This will show that you can translate user needs into impactful designs.
✨Showcase Your Storytelling Skills
Prepare to share compelling stories about your previous work. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience in a way that resonates with the interviewers and highlights your communication skills.
✨Familiarise Yourself with Tools
Make sure you're well-versed in tools like TheyDo and any AI technologies relevant to service design. Being able to discuss how you've used these tools in your work will demonstrate your technical proficiency and readiness to hit the ground running.
✨Prepare for Collaborative Scenarios
Since you'll be working in agile teams, think of examples where you've successfully collaborated with others. Be ready to discuss how you advocate for design within multi-disciplinary teams, as this is crucial for the role.