At a Glance
- Tasks: Lead innovative design projects and shape user experiences in financial services.
- Company: Capco, a global consultancy transforming digital products and customer experiences.
- Benefits: Discretionary bonus, health insurance, 5 weeks holiday, and continuous learning opportunities.
- Other info: Join a culture that values individuality and promotes continuous growth.
- Why this job: Make a real impact by designing AI-enabled experiences that benefit millions.
- Qualifications: Experience in UX/UI design and strong collaboration skills required.
The predicted salary is between 70000 - 90000 £ per year.
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Design with impact. Lead with empathy. Transform experiences.
About the Role
Capco is a global technology and business consultancy focused on the financial services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences, transforming businesses and impacting millions of users around the world.
We are seeking experienced Product Design leaders who will shape the future of financial services by guiding transformative projects, partnering with clients to deliver innovative solutions, and supporting teams to create experiences used at scale. You will play a critical role in defining how AI and emerging technologies are embedded into digital products and services, helping clients move from experimentation to real, production-grade AI-enabled experiences – designed with responsibility, transparency, and measurable value.
What You’ll Do
- Lead complex customer experience and design engagements, aligning business goals with user-centered and AI-enabled product opportunities
- Partner with clients to shape product vision, design strategy, and experience roadmaps
- Identify opportunities to apply AI, automation, and data-driven design to deliver meaningful business and user outcomes
- Contribute to the evolution of Capco’s design methodologies, including human‑AI interaction and responsible design practices
- Support and mentor designers, fostering a culture of continuous learning, collaboration, and high-quality delivery
What We’re Looking For
- Demonstrated experience leading UX/UI design initiatives within consulting, agency, or in‑house environments
- Strong understanding of digital product development, agile methodologies, and stakeholder collaboration
- Ability to communicate ideas clearly and influence decisions across a range of stakeholders
- Experience working across the end-to-end design lifecycle, from discovery through to delivery
- A collaborative mindset with a focus on inclusive, user-centered design
Bonus Points For
- Experience contributing to or scaling design systems and UX frameworks
- Knowledge of behavioural science, human factors, or experimental design approaches
- Familiarity with AI-enabled design tools, workflows, or emerging technologies
- Experience working with cross-functional teams including data and engineering
- Background in financial services or other regulated industries
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
- Holiday Flexibility: 5 weeks of annual leave with option to buy or sell holiday days based on your needs
- Continuous Learning: Minimum 40 hours of training annually – workshops, certifications, e-learning
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Equal Opportunity Employer
Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status, in any of its activities or operations.
Lead Product Designer - Product & Experience in London employer: Capco
Capco is an excellent employer for those looking to make a significant impact in the banking sector, particularly in London where innovation meets tradition. With a strong focus on employee growth through professional training and a supportive work culture that values collaboration and stakeholder engagement, Capco ensures that its team members are well-equipped to lead transformative projects. The hybrid working model further enhances work-life balance, making it an attractive place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Designer - Product & Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance, walk potential employers through your design process and the impact of your projects.
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you can demonstrate your leadership skills and user-centred approach during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Product Designer - Product & Experience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Product Designer role. Highlight your experience in UX/UI design and how it aligns with our focus on user-centred and AI-enabled products. We want to see how you can bring your unique skills to the table!
Showcase Your Impact:When detailing your past projects, focus on the impact you've made. Use metrics or specific examples to illustrate how your designs transformed user experiences or contributed to business goals. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We value individuality and want to get a sense of who you are beyond your professional experience. Share your design philosophy and what drives your passion for creating impactful products.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Capco
✨Know Your Design Impact
Before the interview, take some time to reflect on how your design work has made a difference in previous roles. Be ready to share specific examples of projects where you led UX/UI initiatives and how they aligned with business goals. This will show your potential employer that you understand the importance of design in transforming customer experiences.
✨Familiarise Yourself with AI Integration
Since the role involves embedding AI into digital products, brush up on your knowledge of AI-enabled design tools and workflows. Prepare to discuss how you've previously applied data-driven design or automation in your projects. This will demonstrate your readiness to tackle the challenges of modern product design.
✨Showcase Your Collaborative Spirit
Collaboration is key in this role, so be prepared to talk about your experience working with cross-functional teams. Highlight instances where you’ve partnered with stakeholders to shape product vision or design strategy. This will illustrate your ability to communicate effectively and influence decisions across various levels.
✨Emphasise Continuous Learning
Capco values continuous learning, so make sure to mention any recent workshops, certifications, or training you've undertaken. Discuss how you stay updated with design methodologies and trends, especially in human-AI interaction. This shows that you're committed to personal growth and can bring fresh insights to the team.
