At a Glance
- Tasks: Design future-ready operating models for Banking & Payments or Insurance clients.
- Company: Capco, a leading consulting firm with a collaborative culture.
- Benefits: Discretionary bonus, health insurance, flexible holidays, and continuous learning opportunities.
- Other info: Inclusive culture that values individuality and supports career progression.
- Why this job: Join a team shaping AI-enabled business transformation and make a real impact.
- Qualifications: Strong Business Analysis experience and knowledge of industry operating models.
The predicted salary is between 70000 - 90000 £ per year.
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Design future-ready operating models that enable sustainable transformation across Banking & Payments or Insurance.
The Role
Capco is looking for a Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role focuses on supporting clients across Banking & Payments or Insurance, helping them transform their operating models to respond to evolving customer expectations, regulatory requirements, digital innovation and operational efficiency objectives. You will work with clients to assess current-state operating models, define future-state designs and support the transition required to deliver sustainable business outcomes. Working within a consulting environment, you'll collaborate with business, operations, technology, data and risk stakeholders to deliver practical, outcome-focused transformation.
What You'll Do
- Lead Target Operating Model initiatives, including current-state assessments, future-state operating model design and transition planning.
- Analyse and design key operating model components including business processes, governance, organisational structures, customer journeys, data, technology, controls and operating procedures.
- Partner with Banking & Payments or Insurance clients to identify operational challenges, regulatory impacts, transformation opportunities and service improvements.
- Facilitate workshops with business, operations, technology, and risk stakeholders to align on target-state vision, design principles and delivery priorities.
- Support delivery teams in translating Target Operating Model designs into actionable roadmaps, implementation plans, and change initiatives.
- Contribute to business process optimisation, digital transformation, and operational resilience programmes across banking and insurance organisations.
What We're Looking For
- Strong Business Analysis experience with demonstrable Target Operating Model (TOM) delivery.
- Experience within Banking & Payments, Insurance or both, with an understanding of industry operating models, products and regulatory environments.
- Experience designing or supporting changes to business processes, operating structures, governance models and ways of working.
- Ability to work collaboratively across business, operations, technology, data, and risk functions to ensure operating models are practical and deliverable.
- Excellent consulting skills, including stakeholder management, workshop facilitation, structured problem-solving and effective communication.
Bonus Points For
- Experience incorporating data, analytics, automation, or AI-enabled capabilities into Target Operating Model design.
- Experience supporting transformation driven by regulatory change, digital modernisation, operational resilience, customer experience or cost optimisation.
- Familiarity with agile operating models, product-centric organisations, platform-based delivery or digital operating models.
- Experience developing TOM roadmaps, transition states, implementation approaches, business cases or benefits realisation frameworks.
- Confidence engaging senior stakeholders and supporting strategic decision-making across complex transformation programmes.
Why Join Capco
- Deliver high-impact transformation programmes for leading Banking & Payments or Insurance organisations.
- Work in a collaborative, flat and entrepreneurial consulting culture.
- Access continuous learning, training and industry certifications.
- Be part of a team shaping the future of AI-enabled business transformation.
- Help organisations unlock value through practical, customer-focused and technology-enabled operating model transformation.
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house mental health first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
- Holiday Flexibility: Five weeks of annual leave, with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum of 40 hours of training annually, plus a Business Coach assigned from Day One to support your development and career progression.
Inclusion at Capco
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.
Business Analyst - Target Operating Model (TOM) in London employer: Capco
Capco is an exceptional employer that fosters a collaborative and entrepreneurial culture, making it an ideal place for Business Analysts focused on Target Operating Model design. With access to continuous learning opportunities, competitive benefits, and a commitment to mental health and family-friendly policies, employees are empowered to grow and thrive in their careers. Located in London, the hybrid work model allows for flexibility while contributing to high-impact transformation programmes in the Banking & Payments and Insurance sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Target Operating Model (TOM) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Capco. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Analyst - Target Operating Model (TOM) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Capco.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Capco's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Capco
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Capco.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Capco will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Capco employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
