At a Glance
- Tasks: Help insurance clients transform with AI solutions and drive impactful change.
- Company: Join Capco, a leading consulting firm in financial services.
- Benefits: Enjoy competitive pay, health coverage, flexible holidays, and continuous learning opportunities.
- Other info: Collaborative culture that values individuality and offers excellent career growth.
- Why this job: Be at the forefront of AI innovation in the insurance industry.
- Qualifications: Experience in business analysis or consulting within the insurance sector is essential.
The predicted salary is between 60000 - 80000 € per year.
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Help financial services organisations turn AI opportunities into scalable business solutions.
The Role
Join Capco’s Business Consulting practice as an AI Business Analyst, supporting Insurance clients in shaping and delivering AI-enabled transformation initiatives. This role sits at the intersection of Insurance consulting, business analysis, and AI-enabled change, helping clients translate emerging AI capabilities into practical business outcomes within complex and regulated environments. You will work closely with Insurance clients to understand business challenges, identify transformation opportunities, define AI-enabled requirements, and support the delivery of strategic and operational change initiatives. The role requires a strong combination of consulting capability, stakeholder management, business analysis, and transformation delivery experience, alongside an understanding of how AI technologies can improve operational efficiency, customer experience, decision-making, and employee productivity across Insurance organisations. As part of Capco’s Insurance consulting practice, you will support clients through the full transformation lifecycle, from shaping AI use cases and assessing business readiness through to delivery support, adoption, governance, and operational embedding. You will collaborate with business stakeholders, product teams, architects, data specialists, and AI engineers to ensure AI-enabled solutions are commercially viable, operationally effective, and aligned to regulatory expectations.
What You’ll Do
- Work with stakeholders across Insurance organisations to identify, analyse, and define AI-enabled transformation opportunities across claims, underwriting, customer servicing, policy administration, distribution, and operational support functions.
- Facilitate client workshops, gather and document business requirements, map current and target-state processes, and help translate Insurance business challenges into practical AI-enabled solutions and delivery outcomes.
- Support large-scale Insurance transformation programmes by contributing to Agile and hybrid delivery activities including backlog refinement, user stories, acceptance criteria, stakeholder management, reporting, and delivery governance.
- Partner with architects, AI engineers, product owners, and delivery teams to support the design, testing, validation, and rollout of AI-enabled capabilities within complex and regulated Insurance environments.
- Support insurers in adopting AI responsibly by contributing to governance, operational risk, regulatory alignment, controls, reporting, change management, training, and business readiness activities.
- Contribute to broader Insurance consulting engagements through process optimisation, operating model improvement, AI opportunity assessment, and transformation delivery support.
What We’re Looking For
- Experience working as a Business Analyst, Consultant, or transformation professional within the Insurance sector, either in a consultancy or insurer environment.
- Strong understanding of Insurance operations and processes across areas such as Personal Lines, Commercial Lines, London Market, Specialty, or Life & Pensions.
- Strong stakeholder engagement, workshop facilitation, requirements gathering, and communication skills, with the ability to translate technical AI concepts into clear business-focused outcomes.
- Understanding of AI technologies and the wider AI ecosystem, including Generative AI, GPT, Copilot, NLP, intelligent automation, workflow orchestration, or agentic AI solutions.
- Experience supporting Insurance transformation programmes, digital change initiatives, or AI/data-enabled delivery projects, with exposure to Agile delivery methodologies and business process analysis.
- Analytical and adaptable mindset, with an understanding of governance, operational risk, regulatory considerations, and responsible AI adoption within Insurance organisations.
Bonus Points For
- Previous consulting or advisory experience within a professional services environment.
- Experience supporting AI product delivery, AI commercialisation, workflow automation, or agentic AI initiatives.
- Familiarity with SDLC, DevOps, MLOps, enterprise AI platforms, or AI governance frameworks.
- Experience developing reports, dashboards, presentations, or management information to support AI performance tracking and business decision-making.
- Exposure to tools and platforms such as Microsoft Copilot Studio, Power Platform, Power Automate, or enterprise AI ecosystems.
Why Join Capco
- Deliver high-impact AI transformation programmes for leading financial services organisations.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of AI-enabled business transformation.
- Help organisations unlock the value of AI through practical, people-focused change and innovation.
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually, plus a Business Coach assigned from Day One to support your development and career growth.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
AI Business Analyst - Insurance in London employer: Capco
Capco is an exceptional employer that fosters a collaborative and entrepreneurial culture, making it an ideal place for AI Business Analysts in the heart of London. With a strong commitment to employee growth through continuous learning opportunities, competitive benefits, and a focus on work-life balance, Capco empowers its team to drive impactful AI transformations in the financial services sector. Join us to be part of a forward-thinking team that values individuality and innovation while shaping the future of AI-enabled business solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AI Business Analyst - Insurance in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and AI sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to AI and insurance. Think about how you can showcase your experience with transformation initiatives and stakeholder management. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific projects where you’ve successfully implemented AI solutions or improved processes. This will help potential employers see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that AI Business Analyst role!
We think you need these skills to ace AI Business Analyst - Insurance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of AI Business Analyst in Insurance. Highlight your experience in consulting, business analysis, and any relevant AI projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI in the insurance sector and how you can help our clients transform their businesses. Keep it engaging and personal – we love a good story!
Showcase Your Stakeholder Skills:Since this role involves a lot of collaboration, make sure to highlight your stakeholder engagement and workshop facilitation skills. Share examples of how you've successfully gathered requirements or led discussions in previous roles – we want to know how you connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Capco
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to the insurance sector. Be ready to discuss how AI can improve operational efficiency and customer experience, as well as any specific tools or frameworks mentioned in the job description.
✨Understand Insurance Operations
Familiarise yourself with the various areas of insurance operations like claims, underwriting, and policy administration. This will help you translate business challenges into practical AI-enabled solutions during the interview.
✨Showcase Your Stakeholder Skills
Prepare examples that demonstrate your ability to engage with stakeholders and facilitate workshops. Highlight your experience in gathering requirements and translating technical concepts into business-focused outcomes, as this is crucial for the role.
✨Be Agile and Adaptable
Since the role involves supporting Agile delivery activities, be prepared to discuss your experience with Agile methodologies. Share examples of how you've contributed to transformation programmes and how you adapt to changing environments.
