At a Glance
- Tasks: Help banking and payments organisations turn AI opportunities into scalable business solutions.
- Company: Join Capco, a leading consulting firm with a collaborative culture.
- Benefits: Enjoy competitive salary, health insurance, flexible holidays, and continuous learning opportunities.
- Other info: Embrace a culture that values individuality and supports your career growth.
- Why this job: Be at the forefront of AI transformation in the financial services sector.
- Qualifications: Experience in banking, payments, or as a Business Analyst with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Help banking and payments organisations turn AI opportunities into scalable business solutions.
The Role
Join Capco’s Business Consulting practice as an AI Business Analyst specialising in Banking and Payments, helping clients bridge the gap between emerging AI capabilities and practical business outcomes. This role sits at the intersection of business analysis, AI enablement, and transformation delivery, with a focus on understanding banking and payments challenges, defining AI-driven requirements, and supporting the successful rollout of AI-enabled solutions within highly regulated environments. You will operate as a key link between business stakeholders, delivery teams, and AI specialists, helping clients structure use cases, analyse operational and customer journeys, define requirements, and support the delivery of AI and agentic workflow solutions across payments, retail banking, commercial banking, and transaction services.
The role requires a strong blend of stakeholder engagement, problem solving, requirements analysis, and delivery support, alongside an understanding of how AI technologies can enhance operational efficiency, customer servicing, fraud detection, payments operations, compliance, and decision-making. Alongside supporting transformation delivery, you will play an important role in helping clients navigate AI adoption responsibly, balancing innovation with governance, operational risk, financial crime considerations, and regulatory change readiness. You will contribute to workshops, process analysis, AI performance insights, and adoption activities, ensuring AI solutions are not only technically viable, but also usable, measurable, and valuable for the business.
What You’ll Do
- Work with stakeholders from Banking and Payments clients to identify, analyse, and define AI-enabled business opportunities, including Generative AI and agentic workflow use cases that improve operational efficiency, customer experience, fraud management, and employee productivity.
- Facilitate workshops, gather and document requirements, define business processes, and support the translation of banking and payments challenges into practical AI solutions and delivery outcomes.
- Support Agile and hybrid delivery programmes by contributing to backlog refinement, user stories, acceptance criteria, stakeholder coordination, reporting, and delivery governance activities.
- Partner with AI engineers, architects, product owners, and delivery teams to support the development, testing, validation, and rollout of AI-enabled capabilities within regulated banking and payments environments.
- Contribute to responsible AI adoption by supporting governance, risk, compliance, reporting, change management, training, and business readiness activities across client organisations.
- Support transformation initiatives across areas such as payments operations, fraud and financial crime, customer servicing, onboarding and KYC, transaction monitoring, reconciliation, lending operations, and digital banking journeys.
What We’re Looking For
- Experience working as a Business Analyst, Consultant, or delivery-focused transformation professional within Banking and Payments environments, including retail banking, commercial banking, transaction banking, cards and payments, or fintech.
- Strong stakeholder engagement, requirements gathering, workshop facilitation, and communication skills, with the ability to translate technical concepts into clear business-focused outcomes.
- Understanding of AI technologies and the wider AI/ML ecosystem, including GPT, Copilot, Generative AI, agentic workflows, NLP, intelligent automation, or AI-enabled operational processes.
- Experience supporting digital, data, payments, or AI-enabled transformation programmes, with exposure to Agile delivery methodologies, business process analysis, and change adoption activities.
- Understanding of Banking and Payments operating models, regulatory frameworks, and operational risk considerations, including exposure to areas such as PSD2, Open Banking, financial crime, fraud prevention, customer operations, or payment processing lifecycles.
- Analytical and adaptable mindset, with an understanding of governance, responsible AI, operational resilience, and regulatory considerations relating to AI adoption within financial services.
Bonus Points For
- Previous consulting or advisory experience within a professional services environment.
- Experience supporting AI product delivery, workflow automation, customer operations transformation, or agentic AI initiatives within banking or payments organisations.
- Familiarity with SDLC, DevOps, MLOps, enterprise AI platforms, or AI governance frameworks.
- Experience developing reports, dashboards, presentations, or management information to support AI performance tracking and business decision-making.
- Exposure to tools and platforms such as Microsoft Copilot Studio, Power Platform, Power Automate, or enterprise AI ecosystems.
- Understanding of payments infrastructure and ecosystems including cards, faster payments, SWIFT, ISO 20022, merchant acquiring, or digital payments platforms.
Why Join Capco
- Deliver high-impact AI transformation programmes for leading financial services organisations.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of AI-enabled business transformation.
- Help organisations unlock the value of AI through practical, people-focused change and innovation.
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually, plus a Business Coach assigned from Day One to support your development and career growth.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
AI Business Analyst - Banking and Payments in London employer: Capco
Capco is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to drive high-impact AI transformation programmes for leading financial services organisations. With a strong commitment to continuous learning, competitive benefits, and a family-friendly approach, employees are supported in their professional growth while contributing to meaningful change in the banking and payments sector. The hybrid working model in London further enhances work-life balance, making Capco an attractive choice for those seeking a rewarding career in business consulting.
StudySmarter Expert Advice🤫
We think this is how you could land AI Business Analyst - Banking and Payments in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and payments sector, especially those who work with AI. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job.
✨Tip Number 2
Prepare for interviews by understanding the latest trends in AI and how they apply to banking. Brush up on your knowledge of Generative AI and agentic workflows, as these are hot topics right now. Show that you’re not just a candidate, but a thought leader!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. This will help you demonstrate your problem-solving abilities and stakeholder engagement skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace AI Business Analyst - Banking and Payments in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Business Analyst role. Highlight your experience in banking and payments, and how it relates to AI technologies. We want to see how you can bridge the gap between business needs and AI solutions!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your stakeholder engagement, problem-solving abilities, and understanding of AI technologies. This will help us see how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Capco
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to banking and payments. Familiarise yourself with terms like Generative AI, NLP, and intelligent automation. Being able to discuss these concepts confidently will show that you're not just a business analyst but also someone who understands the tech behind the solutions.
✨Engage Stakeholders Effectively
Prepare to demonstrate your stakeholder engagement skills. Think of examples where you've successfully gathered requirements or facilitated workshops. Be ready to explain how you can bridge the gap between technical teams and business stakeholders, ensuring everyone is on the same page.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles, particularly in banking and payments. Highlight how you approached these problems, what solutions you proposed, and the outcomes. This will illustrate your analytical mindset and adaptability, which are crucial for this role.
✨Understand Regulatory Frameworks
Since this role involves working within highly regulated environments, make sure you have a solid understanding of relevant regulations like PSD2 and Open Banking. Being able to discuss how these frameworks impact AI adoption will set you apart as a candidate who is not only technically savvy but also aware of compliance considerations.
