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- Tasks: Create customer-centric banking products and lead design workshops for transformation.
- Company: Leading financial consulting firm focused on innovation and design.
- Benefits: Competitive salary, training, mental health support, and hybrid work options.
- Why this job: Shape the future of finance and enhance customer experiences in a dynamic role.
- Qualifications: Experience with digital products, customer journey management, and agile methodologies.
- Other info: Join a collaborative team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial consulting firm is seeking a Lead Service Designer to create customer-centric products and services that drive transformation in finance. This hybrid role involves facilitating design workshops, overseeing project timelines, and advocating for design across multidisciplinary teams.
Ideal candidates have experience with:
- end-to-end digital products
- customer journey management
- agile projects
A competitive benefits package, including training and mental health support, is offered.
Lead Service Designer: Transform Banking Experiences employer: Capco
Contact Detail:
Capco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer: Transform Banking Experiences
✨Tip Number 1
Network like a pro! Reach out to folks in the finance and design sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in service design and customer journey management. Make sure it’s easy to navigate and visually appealing, as first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions related to design thinking and agile methodologies. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Service Designer: Transform Banking Experiences
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your enthusiasm for service design shine through! We want to see how you can create customer-centric products and services that really make a difference in the finance sector.
Highlight Relevant Experience: Make sure to showcase your experience with end-to-end digital products and customer journey management. We love seeing how you've tackled similar challenges in the past, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your project timelines and agile project experience. Make it easy for us to see why you’re the right fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Capco
✨Know Your Design Principles
Make sure you brush up on key design principles and methodologies relevant to service design. Be ready to discuss how you've applied these in past projects, especially in creating customer-centric products.
✨Showcase Your Workshop Facilitation Skills
Since this role involves facilitating design workshops, prepare examples of how you've successfully led similar sessions. Highlight your ability to engage multidisciplinary teams and drive collaboration.
✨Demonstrate Agile Experience
Familiarise yourself with agile project management practices. Be prepared to share specific instances where you've worked in agile environments, focusing on how you adapted to changes and delivered value quickly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in customer journey management and how you overcame them, as this will showcase your critical thinking and adaptability.
