At a Glance
- Tasks: Lead strategic communications and engagement for transformative change initiatives.
- Company: Join Capco, a forward-thinking consulting firm shaping digital financial services.
- Benefits: Enjoy competitive pay, flexible holidays, mental health support, and continuous learning opportunities.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by guiding organisations through exciting AI and digital transformations.
- Qualifications: Experience in change management, exceptional communication skills, and a consulting background.
The predicted salary is between 50000 - 65000 € per year.
Location: Edinburgh (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Shape transformation programmes through strategic communications, stakeholder engagement, and people-focused change delivery.
The Role
We are seeking a Change Communications & Engagement Manager to play a key role in delivering strategic transformation initiatives across complex client environments. This role is heavily focused on change management, helping organisations navigate change through clear messaging, stakeholder engagement, training, and effective adoption strategies. You will partner with consulting teams, senior stakeholders, and programme leaders to design and execute communication and engagement approaches that drive awareness, readiness, and behavioural change. The role will also support clients through emerging technology and AI-enabled transformation programmes, requiring the ability to communicate complex change impacts in a clear, engaging, and people-focused way. The ideal candidate will bring strong consulting experience, exceptional communication skills, and experience in training design and supporting AI implementation or digital transformation initiatives. Commercial awareness and experience contributing to business growth activities would also be advantageous. This role will sit in our Scotland office, with a need to potentially work in either Glasgow or Edinburgh depending on client expectations.
What You’ll Do
- Lead communication and engagement workstreams across transformation and AI-enabled change programmes, ensuring stakeholders remain informed, aligned, and engaged throughout delivery.
- Develop and execute strategic adoption plans, leadership messaging, employee engagement campaigns, and change narratives tailored to multiple audiences.
- Facilitate stakeholder engagement activities including workshops, leadership briefings, town halls, and feedback sessions to support successful adoption and business readiness.
- Partner with consulting and delivery teams to assess organisational impacts, identify change risks, and implement communication strategies that improve adoption outcomes.
- Support client relationship development by contributing to proposals, thought leadership, and broader commercial or business development activities where appropriate.
What We’re Looking For
- Proven experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes.
- Strong understanding of change management principles, stakeholder engagement strategies, and organisational change methodologies.
- Previous consulting experience with the ability to manage stakeholders across complex organisational environments.
- Exceptional written, verbal, and presentation communication skills, with experience creating engaging and audience-focused content.
- Ability to balance strategic thinking with hands-on delivery in fast-paced, client-facing environments.
Bonus Points For
- Commercial experience supporting client growth, proposals, account development, or business development initiatives.
- Experience within financial services, digital transformation, or customer experience programmes.
- Familiarity with AI adoption, emerging technology communications, or digital workplace transformation initiatives.
- Experience working within agile delivery or product-led organisations.
- Certification in change management, communications, or related disciplines.
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of digital transformation across FS & Energy.
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick - workshops, certifications, e-learning - your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity, and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Change Communications & Engagement Manager in Edinburgh employer: Capco
Capco is an exceptional employer that fosters a collaborative and entrepreneurial culture, making it an ideal place for a Change Communications & Engagement Manager to thrive. With a strong commitment to employee growth through continuous learning opportunities, competitive benefits, and a focus on inclusivity, Capco empowers its team members to shape the future of digital transformation in financial services while enjoying a supportive work environment in the vibrant cities of Edinburgh and Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Change Communications & Engagement Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your change management experience. Show them how your skills can help navigate their transformation programmes.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Change Communications & Engagement Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and communications. We want to see how your skills align with the role of Change Communications & Engagement Manager, so don’t hold back!
Showcase Your Communication Skills:Since this role is all about effective communication, use your application to demonstrate your writing prowess. Keep it clear, engaging, and professional – just like you would in a stakeholder briefing or employee engagement campaign.
Highlight Relevant Experience:Don’t forget to mention any previous consulting experience or projects related to AI implementation and digital transformation. We’re keen to see how you’ve navigated complex environments and engaged stakeholders in the past.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Capco
✨Know Your Change Management Principles
Before the interview, brush up on your understanding of change management principles and stakeholder engagement strategies. Be ready to discuss how you've applied these in past roles, especially in transformation or AI implementation programmes.
✨Tailor Your Communication Style
Since this role requires exceptional communication skills, practice articulating complex ideas in a clear and engaging manner. Use examples from your experience to demonstrate how you’ve successfully communicated change impacts to diverse audiences.
✨Showcase Your Consulting Experience
Be prepared to share specific instances where you've managed stakeholders across complex environments. Highlight your ability to balance strategic thinking with hands-on delivery, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Think about potential challenges in change communications and how you would address them, particularly in fast-paced, client-facing situations.
