At a Glance
- Tasks: Shape customer strategies and deliver AI-powered transformations in banking and insurance.
- Company: Capco, a leading consultancy with a focus on innovation and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team and drive change in a fast-paced environment.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge AI technology.
- Qualifications: Experience in customer experience design and strong collaboration skills.
The predicted salary is between 70000 - 85000 £ per year.
Capco is recruiting a CX Transformation Specialist for its Product & Experience practice in London.
You will shape customer strategies and operating models, collaborating with senior stakeholders to deliver AI-powered, customer-centric transformations across banking, insurance and payments.
You will design journeys, conduct research, and translate insights into strategic recommendations while working in a cross-disciplinary team in a hybrid environment.
#J-18808-Ljbffr
CX Transformation Lead: AI-powered Customer Experience employer: Capco
Capco is an excellent employer for those looking to make a significant impact in the banking sector, particularly in London where innovation meets tradition. With a strong focus on employee growth through professional training and a supportive work culture that values collaboration and stakeholder engagement, Capco ensures that its team members are well-equipped to lead transformative projects. The hybrid working model further enhances work-life balance, making it an attractive place for professionals seeking meaningful and rewarding employment.
