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For Companies At a Glance
- Tasks: Lead strategic communications and engagement for transformative change initiatives.
- Company: Join Capco, a forward-thinking consulting firm in the financial services sector.
- Benefits: Enjoy a competitive benefits package, including health insurance and continuous learning opportunities.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Shape the future of digital transformation while working with cutting-edge technology.
- Qualifications: Experience in change management and exceptional communication skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Shape transformation programmes through strategic communications, stakeholder engagement, and people-focused change delivery.
The Role
We are seeking a Change Communications & Engagement Manager to play a key role in delivering strategic transformation initiatives across complex client environments. This role is heavily focused on change management, helping organisations navigate change through clear messaging, stakeholder engagement, training, and effective adoption strategies. You will partner with consulting teams, senior stakeholders, and programme leaders to design and execute communication and engagement approaches that drive awareness, readiness, and behavioural change. The role will also support clients through emerging technology and AI-enabled transformation programmes, requiring the ability to communicate complex change impacts in a clear, engaging, and people-focused way. The ideal candidate will bring strong consulting experience, exceptional communication skills, and experience in training design and supporting AI implementation or digital transformation initiatives. Commercial awareness and experience contributing to business growth activities would also be advantageous.
What You’ll Do
- Lead communication and engagement workstreams across transformation and AI-enabled change programmes, ensuring stakeholders remain informed, aligned, and engaged throughout delivery.
- Develop and execute strategic adoption plans, leadership messaging, employee engagement campaigns, and change narratives tailored to multiple audiences.
- Facilitate stakeholder engagement activities including workshops, leadership briefings, town halls, and feedback sessions to support successful adoption and business readiness.
- Partner with consulting and delivery teams to assess organisational impacts, identify change risks, and implement communication strategies that improve adoption outcomes.
- Support client relationship development by contributing to proposals, thought leadership, and broader commercial or business development activities where appropriate.
What We’re Looking For
- Proven experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes.
- Strong understanding of change management principles, stakeholder engagement strategies, and organisational change methodologies.
- Previous consulting experience with the ability to manage stakeholders across complex organisational environments.
- Exceptional written, verbal, and presentation communication skills, with experience creating engaging and audience-focused content.
- Ability to balance strategic thinking with hands-on delivery in fast-paced, client-facing environments.
Bonus Points For
- Experience within financial services, digital transformation, or customer experience programmes.
- Familiarity with AI adoption, emerging technology communications, or digital workplace transformation initiatives.
- Experience working within agile delivery or product-led organisations.
- Certification in change management, communications, or related disciplines.
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of digital transformation across FS & Energy.
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 hours of training annually – workshops, certifications, e-learning – your growth, your way. Also, a Business Coach assigned from Day One to guide your development.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity, and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Change Communications & Engagement Manager employer: Capco
Contact Detail:
Capco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Communications & Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in change management and stakeholder engagement.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or presenting to friends, being able to convey your ideas clearly is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Change Communications & Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management and communications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about effective communication, ensure your application reflects your writing prowess. Use clear, engaging language and structure your content well. Remember, we’re looking for someone who can convey complex ideas simply!
Highlight Stakeholder Engagement Experience: We love seeing candidates who have a knack for managing stakeholders. Share examples of how you’ve successfully engaged different audiences in past roles. This will show us you understand the importance of keeping everyone informed and involved.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Capco
✨Know Your Change Management Principles
Before the interview, brush up on key change management principles and methodologies. Be ready to discuss how you've applied these in past roles, especially in transformation or AI implementation programmes. This will show your understanding of the field and your ability to navigate complex environments.
✨Tailor Your Communication Style
Since this role is all about effective communication, practice articulating your thoughts clearly and engagingly. Prepare examples of how you've crafted messages for different audiences, whether through leadership briefings or employee engagement campaigns. This will demonstrate your exceptional communication skills.
✨Showcase Stakeholder Engagement Experience
Think of specific instances where you've successfully engaged stakeholders during a change initiative. Be prepared to share how you facilitated workshops or feedback sessions, and how you kept everyone informed and aligned throughout the process. This will highlight your hands-on experience in managing relationships.
✨Demonstrate Commercial Awareness
Familiarise yourself with the company's recent projects and their impact on the financial services sector. Be ready to discuss how your contributions could support business growth activities. Showing that you understand the commercial landscape will set you apart as a candidate who can add value beyond just the role.