At a Glance
- Tasks: Help insurance clients transform with AI solutions and drive impactful change.
- Company: Join Capco, a leading consulting firm in financial services.
- Benefits: Enjoy competitive pay, health coverage, flexible holidays, and continuous learning opportunities.
- Other info: Collaborative culture that values individuality and offers excellent career growth.
- Why this job: Be at the forefront of AI innovation in the insurance sector and make a real difference.
- Qualifications: Experience in business analysis or consulting within insurance and a passion for AI technologies.
The predicted salary is between 55000 - 65000 € per year.
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Help financial services organisations turn AI opportunities into scalable business solutions.
The Role
Join Capco’s Business Consulting practice as an AI Business Analyst, supporting Insurance clients in shaping and delivering AI‑enabled transformation initiatives. This role sits at the intersection of Insurance consulting, business analysis, and AI‑enabled change, helping clients translate emerging AI capabilities into practical business outcomes within complex and regulated environments. You will work closely with Insurance clients to understand business challenges, identify transformation opportunities, define AI‑enabled requirements, and support the delivery of strategic and operational change initiatives. The role requires a strong combination of consulting capability, stakeholder management, business analysis, and transformation delivery experience, alongside an understanding of how AI technologies can improve operational efficiency, customer experience, decision‑making, and employee productivity across Insurance organisations. As part of Capco’s Insurance consulting practice, you will support clients through the full transformation lifecycle, from shaping AI use cases and assessing business readiness through to delivery support, adoption, governance, and operational embedding. You will collaborate with business stakeholders, product teams, architects, data specialists, and AI engineers to ensure AI‑enabled solutions are commercially viable, operationally effective, and aligned to regulatory expectations.
What You’ll Do
- Work with stakeholders across Insurance organisations to identify, analyse, and define AI‑enabled transformation opportunities across claims, underwriting, customer servicing, policy administration, distribution, and operational support functions.
- Facilitate client workshops, gather and document business requirements, map current and target‑state processes, and help translate Insurance business challenges into practical AI‑enabled solutions and delivery outcomes.
- Support large‑scale Insurance transformation programmes by contributing to Agile and hybrid delivery activities including backlog refinement, user stories, acceptance criteria, stakeholder management, reporting, and delivery governance.
- Partner with architects, AI engineers, product owners, and delivery teams to support the design, testing, validation, and rollout of AI‑enabled capabilities within complex and regulated Insurance environments.
- Support insurers in adopting AI responsibly by contributing to governance, operational risk, regulatory alignment, controls, reporting, change management, training, and business readiness activities.
- Contribute to broader Insurance consulting engagements through process optimisation, operating model improvement, AI opportunity assessment, and transformation delivery support.
What We’re Looking For
- Experience working as a Business Analyst, Consultant, or transformation professional within the Insurance sector, either in a consultancy or insurer environment.
- Strong understanding of Insurance operations and processes across areas such as Personal Lines, Commercial Lines, London Market, Specialty, or Life & Pensions.
- Strong stakeholder engagement, workshop facilitation, requirements gathering, and communication skills, with the ability to translate technical AI concepts into clear business‑focused outcomes.
- Understanding of AI technologies and the wider AI ecosystem, including Generative AI, GPT, Copilot, NLP, intelligent automation, workflow orchestration, or agentic AI solutions.
- Experience supporting Insurance transformation programmes, digital change initiatives, or AI/data‑enabled delivery projects, with exposure to Agile delivery methodologies and business process analysis.
- Analytical and adaptable mindset, with an understanding of governance, operational risk, regulatory considerations, and responsible AI adoption within Insurance organisations.
Bonus Points For
- Previous consulting or advisory experience within a professional services environment.
- Experience supporting AI product delivery, AI commercialisation, workflow automation, or agentic AI initiatives.
- Familiarity with SDLC, DevOps, MLOps, enterprise AI platforms, or AI governance frameworks.
- Experience developing reports, dashboards, presentations, or management information to support AI performance tracking and business decision‑making.
- Exposure to tools and platforms such as Microsoft Copilot Studio, Power Platform, Power Automate, or enterprise AI ecosystems.
Why Join Capco
- Deliver high‑impact AI transformation programmes for leading financial services organisations.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of AI‑enabled business transformation.
- Help organisations unlock the value of AI through practical, people‑focused change and innovation.
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in‑house first aiders. Family‑Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually, plus a Business Coach assigned from Day One to support your development and career growth.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. Capco does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
AI Business Analyst - Insurance employer: Capco
Capco is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to drive high-impact AI transformation programmes for leading financial services organisations. With a strong commitment to continuous learning, generous family-friendly policies, and a focus on individual growth, Capco provides a supportive environment where employees can thrive while shaping the future of AI-enabled business transformation in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land AI Business Analyst - Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and AI sectors. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to AI and insurance. Think about how you can showcase your experience with transformation initiatives. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific projects where you’ve successfully implemented AI solutions in insurance. This will help potential employers see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make it happen together!
We think you need these skills to ace AI Business Analyst - Insurance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of AI Business Analyst. Highlight your experience in insurance and any relevant AI projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI in the insurance sector and how you can help our clients. Keep it engaging and personal – we love a good story!
Showcase Your Stakeholder Skills:Since this role involves a lot of collaboration, make sure to highlight your stakeholder engagement and workshop facilitation skills. Share examples of how you've successfully navigated complex discussions in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capco
✨Know Your AI Stuff
Make sure you brush up on your understanding of AI technologies, especially those relevant to the insurance sector. Be ready to discuss how AI can improve operational efficiency and customer experience, as well as any specific tools or frameworks you've worked with.
✨Master Stakeholder Engagement
Since this role involves a lot of collaboration, practice your stakeholder management skills. Prepare examples of how you've successfully facilitated workshops or gathered requirements in the past, and be ready to demonstrate your ability to translate technical concepts into business-focused outcomes.
✨Showcase Your Transformation Experience
Highlight your experience with transformation programmes, particularly in the insurance industry. Be prepared to discuss specific projects where you've contributed to AI-enabled solutions, focusing on your role in Agile delivery and process optimisation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your analytical and adaptable mindset. Think about challenges you've faced in previous roles and how you navigated them, especially in complex and regulated environments. This will show your problem-solving skills and readiness for the role.
