At a Glance
- Tasks: Help banking and payments organisations leverage AI for real-world solutions.
- Company: Join Capco, a leader in financial services consulting with a collaborative culture.
- Benefits: Enjoy competitive pay, health insurance, flexible holidays, and continuous learning opportunities.
- Other info: Embrace a diverse and inclusive workplace that values your unique perspective.
- Why this job: Be at the forefront of AI transformation in banking and payments, making a tangible impact.
- Qualifications: Experience in business analysis or consulting within banking and payments is essential.
The predicted salary is between 60000 - 80000 € per year.
Help banking and payments organisations turn AI opportunities into scalable business solutions.
The Role
Join Capco’s Business Consulting practice as an AI Business Analyst specialising in Banking and Payments, helping clients bridge the gap between emerging AI capabilities and practical business outcomes. This role sits at the intersection of business analysis, AI enablement, and transformation delivery, with a focus on understanding banking and payments challenges, defining AI‑driven requirements, and supporting the successful rollout of AI‑enabled solutions within highly regulated environments. You will operate as a key link between business stakeholders, delivery teams, and AI specialists, helping clients structure use cases, analyse operational and customer journeys, define requirements, and support the delivery of AI and agentic workflow solutions across payments, retail banking, commercial banking, and transaction services. The role requires a strong blend of stakeholder engagement, problem solving, requirements analysis, and delivery support, alongside an understanding of how AI technologies can enhance operational efficiency, customer servicing, fraud detection, payments operations, compliance, and decision‑making. Alongside supporting transformation delivery, you will play an important role in helping clients navigate AI adoption responsibly, balancing innovation with governance, operational risk, financial crime considerations, and regulatory change readiness. You will contribute to workshops, process analysis, AI performance insights, and adoption activities, ensuring AI solutions are not only technically viable, but also usable, measurable, and valuable for the business.
What You’ll Do
- Work with stakeholders from Banking and Payments clients to identify, analyse, and define AI‑enabled business opportunities, including Generative AI and agentic workflow use cases that improve operational efficiency, customer experience, fraud management, and employee productivity.
- Facilitate workshops, gather and document requirements, define business processes, and support the translation of banking and payments challenges into practical AI solutions and delivery outcomes.
- Support Agile and hybrid delivery programmes by contributing to backlog refinement, user stories, acceptance criteria, stakeholder coordination, reporting, and delivery governance activities.
- Partner with AI engineers, architects, product owners, and delivery teams to support the development, testing, validation, and rollout of AI‑enabled capabilities within regulated banking and payments environments.
- Contribute to responsible AI adoption by supporting governance, risk, compliance, reporting, change management, training, and business readiness activities across client organisations.
- Support transformation initiatives across areas such as payments operations, fraud and financial crime, customer servicing, onboarding and KYC, transaction monitoring, reconciliation, lending operations, and digital banking journeys.
What We’re Looking For
- Experience working as a Business Analyst, Consultant, or delivery‑focused transformation professional within Banking and Payments environments, including retail banking, commercial banking, transaction banking, cards and payments, or fintech.
- Strong stakeholder engagement, requirements gathering, workshop facilitation, and communication skills, with the ability to translate technical concepts into clear business‑focused outcomes.
- Understanding of AI technologies and the wider AI/ML ecosystem, including GPT, Copilot, Generative AI, agentic workflows, NLP, intelligent automation, or AI‑enabled operational processes.
- Experience supporting digital, data, payments, or AI‑enabled transformation programmes, with exposure to Agile delivery methodologies, business process analysis, and change adoption activities.
- Understanding of Banking and Payments operating models, regulatory frameworks, and operational risk considerations, including exposure to areas such as PSD2, Open Banking, financial crime, fraud prevention, customer operations, or payment processing lifecycles.
- Analytical and adaptable mindset, with an understanding of governance, responsible AI, operational resilience, and regulatory considerations relating to AI adoption within financial services.
Bonus Points For
- Previous consulting or advisory experience within a professional services environment.
- Experience supporting AI product delivery, workflow automation, customer operations transformation, or agentic AI initiatives within banking or payments organisations.
- Familiarity with SDLC, DevOps, MLOps, enterprise AI platforms, or AI governance frameworks.
- Experience developing reports, dashboards, presentations, or management information to support AI performance tracking and business decision‑making.
- Exposure to tools and platforms such as Microsoft Copilot Studio, Power Platform, Power Automate, or enterprise AI ecosystems.
- Understanding of payments infrastructure and ecosystems including cards, faster payments, SWIFT, ISO 20022, merchant acquiring, or digital payments platforms.
Why Join Capco
- Deliver high‑impact AI transformation programmes for leading financial services organisations.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of AI‑enabled business transformation.
- Help organisations unlock the value of AI through practical, people‑focused change and innovation.
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in‑house first aiders. Family‑Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually, plus a Business Coach assigned from Day One to support your development and career growth.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
AI Business Analyst - Banking and Payments employer: Capco
Capco is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to drive high-impact AI transformation programmes within the banking and payments sector. With a strong commitment to continuous learning, employees benefit from extensive training opportunities, a supportive business coach from day one, and a range of family-friendly policies that promote work-life balance. Located in London, Capco provides a unique environment where innovation meets governance, allowing team members to thrive while shaping the future of AI-enabled business solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AI Business Analyst - Banking and Payments
✨Tip Number 1
Network like a pro! Reach out to people in the banking and payments sector, especially those who work with AI. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job.
✨Tip Number 2
Prepare for interviews by understanding the latest trends in AI and how they apply to banking. Brush up on your knowledge of Generative AI and agentic workflows, as these are hot topics right now!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've helped clients navigate challenges or implement AI solutions. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace AI Business Analyst - Banking and Payments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AI Business Analyst role. Highlight your experience in banking and payments, and don’t forget to showcase your understanding of AI technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI in banking and payments. Share specific examples of how you’ve tackled similar challenges in the past. Let’s see your personality come through!
Showcase Your Stakeholder Engagement Skills:Since this role involves a lot of stakeholder interaction, make sure to highlight your communication and engagement skills. Share examples of how you’ve successfully collaborated with different teams or clients in previous roles. We love a team player!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Capco
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to banking and payments. Understand concepts like Generative AI, NLP, and how they can enhance operational efficiency. Being able to discuss these topics confidently will show that you're not just familiar with the jargon but can also apply it practically.
✨Engage Stakeholders Effectively
Prepare to demonstrate your stakeholder engagement skills. Think of examples where you've successfully gathered requirements or facilitated workshops. Be ready to explain how you translated complex technical concepts into clear business outcomes, as this is crucial for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles, particularly in banking and payments. Highlight how you approached these problems, the solutions you implemented, and the results achieved. This will illustrate your analytical mindset and adaptability.
✨Understand Regulatory Frameworks
Familiarise yourself with the regulatory landscape surrounding banking and payments, including PSD2 and Open Banking. Being able to discuss how these regulations impact AI adoption will set you apart and show that you understand the complexities of the environment you'll be working in.
