Service Manager (FTC) - North Lanarkshire in Motherwell

North Lanarkshire

£46,484.00 per annum

Internal Only, Driving licence required, Full-Time, Fixed-term

Registered Service Manager (FTC) – North Lanarkshire Services

INTERNAL VACANCY

Hours: 39 hours per week - fixed term until 30 th June 2027

Salary: £46,484.00 per annum

At Capability Scotland, our mission is to deliver thehighest quality services, tailored to theindividual needsof disabled people.

Our North Lanarkshire, care at home & supported Living Services provide 24-hour care to adults in their own homes and community.

About the role – Service Manager

As Service Manager you will have responsibility for managing the service so that the individuals we support receive a quality, person-centred experience. You will lead our management team and support our employees, ensuring regulatory compliance, overseeing budgets and facilities, and drive service development.

Key tasks include:

• Managing the referral process and ensuring service delivery meets protocols and customer needs.




• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.




• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.




• Ensuring the facility, transport provisions and service environment support safe and effective delivery.




• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).




• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.




• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

• Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.




• Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.




• Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.




• Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.

Location:

Suite 3.3, Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN (with travel)

Driving licence required.

Working with Capability Scotland brings you lots of benefits:

• Competitive salary - £46,484.00 per annum




• We offer a fully funded SVQ – a qualification which is yours for life.




• 37 days holidays per year.




• Free PVG checks throughout your employment.




• Up to 8% company contribution pension scheme.




• Up to 3 x annual salary death in service.




• Cycle to work scheme.




• 24/7 employee assistance programme.




• Working for us means you would qualify for Blue Light & Concert for Carer discounts

*Benefits are subject to contractual terms.

Interview date: 22 nd Oct 2026

For more information, or to arrange an informal chat, you can email Rachel on Careers@capability.scot (ref: CS081026)

We reserve the right to close or extend this vacancy dependent on the number of applications. Therefore, if you are interested, please submit your application as early as possible.

General Information

• Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity. We are happy to consider job-share applications.




• Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre‑employment checks on all preferred candidates.




• A copy of Capability Scotland’s Equality and Diversity Policy is available upon request from the HR Team.

This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme and a satisfactory PVG Scheme Record/Update. The successful candidate will be required to undergo the appropriate Disclosure Scotland vetting checks prior to appointment.

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