Service Manager - Dumfries and Galloway

We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and seek out opportunities to build upon these. You will manage an established and highly motivated team which encompasses a diverse range of skills and responsibilities, ensuring that people in Dumfries & Galloway continue to benefit from our exceptional person-centred support.

Responding to need is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search out and nurture new opportunities. You should be someone who is keen to implement innovation while maintaining a positive environment.

This role is a gift for someone who would like to put a vision into practice. You will be:

• Ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

• Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
• Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
• Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
• Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.
• Able to demonstrate passion and commitment to our values and cause.

Location: Compass House, Afton Drive, Dumfries, DG2 9ES

Driving licence and vehicle required.

Working with Capability Scotland: benefits

• Competitive salary - £41,717.00 per annum.
• We offer a fully funded SVQ – a qualification which is yours for life.
• 37 days holidays per year.
• Free PVG checks throughout your employment.
• Up to 8% company contribution pension scheme.
• Up to 3 x annual salary death in service.
• Cycle to work scheme.
• 24/7 employee assistance programme.
• Working for us means you would qualify for Blue Light & Concert for Carer discounts.

Applying to join our family is easy by clicking apply now. You’ll then hear from us within three weeks of the noted closing date. We’ll invite successful candidates to an interview so we can learn more about what makes each other tick, in a safe and secure way.

A full job description of this role is available by clicking here: Service Manager.

Interview Date: 12th March 2026.

For more information, or to arrange an informal chat, you can email Nic on nic.goodwin@capability.scot (ref: CS030226).

Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity. We are happy to consider job-share applications. Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre-employment checks on all preferred candidates.

Please note that our vacancies do not qualify for Skilled Worker Visa Sponsorship. If you require sponsorship to commit to this role long term, please do not apply.