At a Glance
- Tasks: Troubleshoot and resolve complex technical incidents in a dynamic IT environment.
- Company: Join a multi-award-winning Managed IT Services Provider with an elite workplace culture.
- Benefits: Earn up to £40k, enjoy flexible working, and receive performance bonuses.
- Other info: Enjoy 25 days annual leave, plus bank holidays, and excellent career growth opportunities.
- Why this job: Make a real impact while mentoring junior team members and advancing your career.
- Qualifications: Experience in on-premises servers, networking, and cloud infrastructure is essential.
The predicted salary is between 40000 - 40000 £ per year.
Locations: Newcastle upon Tyne, Bristol, or Glasgow (Hybrid / Flexible Working Available)
Salary: Up to £40,000 per annum (DOE) + Bonus
CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant. Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business's long-term success.
The Role
As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments.
Experience Required
- Strong hands-on background in on-premises servers, networking (routing, switching), and cloud/hybrid infrastructure.
- Deep experience with Microsoft 365, Exchange, and Virtualisation technologies.
- Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security.
- Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony.
- Full UK Driving License required.
- Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members.
- Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential.
Package & Benefits
In return you will receive a basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan.
Service Desk Consultant in Gloucester employer: CAP resourcing
Join a dynamic and innovative team in Bristol as a Junior Business Development Executive, where your contributions will directly impact the company's growth. Enjoy a supportive work culture that prioritises employee wellbeing, offers flexible hybrid working arrangements, and provides ample opportunities for professional development. With competitive salary packages, generous benefits, and a collaborative environment, this role is perfect for ambitious B2B sales professionals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Consultant in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CAP resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CAP resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CAP resourcing!
✨Direct Apply to CAP resourcing
Let's not forget to apply directly through the CAP resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Consultant in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CAP resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CAP resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CAP resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
