Location: Essex
Salary: £35,000 - £40,000 per annum + benefits
Type: Permanent, full-time
An excellent opportunity has arisen for an experienced 2nd Line Desktop Support Analyst to join a well-established organisation in the construction and property services sector, based at their head office in Essex.
This is an ideal role for someone looking to join a stable and supportive IT team, working across a variety of technologies.
Responsibilities:-
Provide 2nd line support for hardware, software, and network issues, including Windows 10/11, Office 365, printers, and mobile devices
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Act as an escalation point from the 1st line support team
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Troubleshoot desktop, laptop, and mobile device problems
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Administer Active Directory and Microsoft Exchange
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Support remote access solutions and Microsoft 365 applications
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Liaise with third-party vendors as required
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Log and track all incidents and service requests accurately
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Contribute to IT projects and system upgrades
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Proven experience in a 2nd line IT support role, ideally within a multi-site environment
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Strong knowledge of Microsoft technologies including Windows OS, Office 365, Active Directory, and Exchange
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Familiarity with remote access tools such as VPN and RDP
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Knowledge of mobile device support (iOS, Android)
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Excellent troubleshooting and problem-solving skills
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Strong communication skills and a customer-focused approach
This is a fantastic opportunity to develop your career in IT support within a well-respected business that invests in its people and technology.
