Senior Service Desk Consultant / 3rd Line
Fully Remote | Up to £45,000 + Bonus
We’re working with an established technology business that is looking for an experienced 3rd Line / Senior Service Desk Consultant to join their growing Cloud Care team on a fully remote basis.
This is a senior technical role supporting a diverse MSP client base across Microsoft 365, Azure and hybrid infrastructure environments.
You’ll act as a key escalation point for complex incidents and technical issues, working across both cloud and traditional infrastructure.
What we're looking for:
- Significant experience in a 3rd Line / complex Service Desk role within an MSP
- At least one Microsoft Expert level certification
- Strong experience across cloud and/or on-premises infrastructure
- Extensive knowledge of server and network environments
- Experience with virtualisation technologies
- Strong Microsoft Exchange and Office 365 experience
- Good understanding of firewalls and security technologies
- Excellent troubleshooting and analytical skills
- Strong customer service and communication skills
- A proactive approach and the ability to take ownership of complex issues
- Full UK driving licence
Additional vendor certifications such as Cisco CCNP would be advantageous.
Up to £45,000 + Bonus
Fully remote
3rd Line / Senior Service Desk
Microsoft 365 | Azure | Hybrid Infrastructure
If you're an experienced 3rd Line MSP engineer looking for a senior role where you can get involved in complex technical challenges and service improvement, we’d be keen to hear from you.
Senior Service Desk Consultant 3rd Line in Newcastle upon Tyne employer: Cap Resourcing Ltd Careers
Join a dynamic and innovative team as a Bid Manager in London, where you'll have the chance to work on high-profile international projects within a creative environment. Our company offers a comprehensive benefits package, including private medical insurance and opportunities for professional development, ensuring that you can grow your skills while contributing to exciting architectural and design-led initiatives. With a strong focus on collaboration and knowledge sharing, we foster a supportive work culture that values your expertise and encourages meaningful contributions.
Contact Details:
Cap Resourcing Ltd Careers Recruitment Team
