At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery in a remote setting.
- Company: A growing tech business focused on excellent customer experiences.
- Benefits: Up to £60,000 salary, fully remote work, and covered travel expenses for office days.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Lead service delivery and make a real impact while enjoying flexibility.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
The predicted salary is between 58500 - 71500 £ per year.
We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play a key role in delivering an excellent customer experience. This is a fully remote role, with just 2 days per month in one of the company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered.
The Role
As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services are performing effectively.
About You
We’re looking for someone with proven experience in Service Delivery or operational leadership within an MSP / managed services environment. You’ll ideally have:
- Strong customer and stakeholder management experience
- Experience leading service reviews and managing service performance
- A track record of identifying service risks and driving improvements
- Experience supporting customer retention, renewals or service led growth
- Previous experience leading and developing a small team
- Strong commercial awareness
- The ability to interpret service data and turn it into practical actions
- Confidence managing difficult or sensitive customer conversations
- Excellent organisation and follow through
- A proactive, customer first approach
ITIL or an equivalent service management qualification would be desirable, but relevant experience within a managed services environment is key.
The Package
Up to £60,000
Fully remote
2 office days per month
Travel expenses covered for office attendance
If you’re an experienced Service Delivery Manager looking for a genuinely flexible remote opportunity with responsibility for customer relationships, service performance and team leadership, we’d love to hear from you.
Service Delivery Manager in London employer: Cap Resourcing Ltd Careers
Join a dynamic and innovative team as a Bid Manager in London, where you'll have the chance to work on high-profile international projects within a creative environment. Our company offers a comprehensive benefits package, including private medical insurance and opportunities for professional development, ensuring that you can grow your skills while contributing to exciting architectural and design-led initiatives. With a strong focus on collaboration and knowledge sharing, we foster a supportive work culture that values your expertise and encourages meaningful contributions.
Contact Details:
Cap Resourcing Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Cap Resourcing Ltd Careers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Cap Resourcing Ltd Careers or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Cap Resourcing Ltd Careers who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Cap Resourcing Ltd Careers!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Cap Resourcing Ltd Careers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Cap Resourcing Ltd Careers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Cap Resourcing Ltd Careers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
