1st Line Service Desk Agent Fully Remote | Up to £26,000 CAP Resourcing is working with an established technology business that is looking for a customer focused 1st Line Service Desk Agent to join its team. This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team. The Role As a 1st Line Service Desk Agent, you’ll be the first point of contact for customers requiring technical support. You’ll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service. About You We’re looking for someone with: Previous service desk experience, ideally within a managed services environment. A good understanding of Azure, networking and servers. Strong customer service and communication skills. Excellent problem solving and organisational abilities. A proactive approach and a genuine desire to help customers. The ability to prioritise tasks and manage competing demands. Essential qualifications: AZ-900: Azure Fundamentals. MS-900: Microsoft 365 Fundamentals. SC-900: Security, Compliance an...
1st Line Service Desk Agent employer: Cap Resourcing Ltd Careers
Join a dynamic and innovative team as a Bid Manager in London, where you'll have the chance to work on high-profile international projects within a creative environment. Our company offers a comprehensive benefits package, including private medical insurance and opportunities for professional development, ensuring that you can grow your skills while contributing to exciting architectural and design-led initiatives. With a strong focus on collaboration and knowledge sharing, we foster a supportive work culture that values your expertise and encourages meaningful contributions.
Contact Details:
Cap Resourcing Ltd Careers Recruitment Team
