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- Tasks: Help customers with technical questions and service needs while working in a supportive team.
- Company: Join Canyon, a global cycling brand committed to sustainability and customer experience.
- Benefits: Enjoy employee discounts, 25 days holiday, and opportunities for career growth.
- Why this job: Combine your passion for cycling with problem-solving in a collaborative environment.
- Qualifications: Interest in cycling, strong communication skills, and a customer-focused mindset.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
Do you enjoy helping people, solving problems, and working with bikes? Looking for a role where communication, curiosity, and teamwork matter as much as technical knowledge? Join Canyon and help shape a better future through cycling.
About Canyon
At Canyon, we believe cycling has the power to change lives — from everyday journeys to unforgettable adventures and personal milestones. Our ambition is to be the most inspiring bike brand in the world, and that ambition is powered by people. What began as a family-run business has grown into a global team of more than 1,000 individuals, united by curiosity, collaboration, and a shared belief that cycling is part of the solution to a more sustainable future. Founded in 2012, Canyon UK supports riders across the UK through sales, marketing, technical service, and customer care. As a direct-to-consumer brand, outstanding customer experience sits at the heart of everything we do. We know diverse teams create better ideas and better outcomes — and we’re committed to building a workplace where everyone feels they belong.
The Role
Our Service & Warranty Team supports the Canyon community by helping riders with technical questions, service needs, and warranty support throughout their ownership journey. You’ll manage customer enquiries via phone and email, working closely with colleagues to find clear, practical solutions. This role values empathy, organisation, and communication — technical knowledge is important, but curiosity and willingness to learn are just as key. The role is based at our Canyon Service Centre in Chessington, offering a collaborative, supportive working environment.
What You’ll Bring
- An interest in cycling and bicycles (through riding, work, or personal enthusiasm)
- Clear and confident communication skills
- A customer-focused mindset with empathy and problem-solving ability
- Enjoyment of working as part of a team
- Strong organisation and attention to detail
- Confidence engaging with people by phone and email
- Curiosity and openness to learning
Helpful but not essential:
- Experience in bike retail, workshops, or the cycling industry, or familiarity with systems such as Salesforce, Zendesk, SAP, or Lightspeed.
Why You’ll Enjoy Working at Canyon
- Work with a globally respected, fast-growing cycling brand
- Supportive and inclusive team culture
- Employee discounts on bikes and accessories
- 25 days holiday, rising to 27 after two years
- Opportunities for development and long-term career growth
Our Commitment to Inclusion
Cycling is for everyone — and so is Canyon. We welcome applications from people of all backgrounds and experiences. If you’re excited about the role but unsure whether you meet every requirement, we encourage you to apply.
How to Apply
Email CV and covering letter to Nallen@canyon.com. Closing date for applications 6th March 2026.
Customer Service Team Member employer: Canyon
Contact Detail:
Canyon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member
✨Tip Number 1
Get to know Canyon and its values! Before your interview, dive into their mission and culture. This will help you connect your passion for cycling with their vision, showing them you're not just another candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, think of examples where you've solved problems or helped others. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your curiosity! Ask questions about the team, the products, and how they support their customers. This not only shows your interest but also helps you understand if Canyon is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Canyon family!
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Show Your Passion for Cycling: Let us know why cycling matters to you! Whether it's through personal experiences or your enthusiasm for bikes, sharing your passion can really make your application stand out.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the role. We want to see how your background fits into our customer-focused mindset!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get to the point — we appreciate direct communication, just like in the role itself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining the Canyon team!
How to prepare for a job interview at Canyon
✨Know Your Bikes
Brush up on your cycling knowledge! Familiarise yourself with different types of bikes, common issues riders face, and basic maintenance tips. This will not only show your passion for cycling but also help you answer technical questions confidently.
✨Showcase Your Communication Skills
Practice clear and confident communication. You might be asked to role-play a customer interaction, so think about how you would explain solutions to common problems. Remember, empathy is key, so demonstrate that you can connect with customers on a personal level.
✨Emphasise Teamwork
Canyon values collaboration, so be ready to discuss your experiences working in teams. Share examples of how you've contributed to group success or resolved conflicts. Highlighting your ability to work well with others will resonate with their team-oriented culture.
✨Be Curious and Open to Learning
Express your eagerness to learn and grow within the role. Canyon appreciates curiosity, so mention any relevant experiences where you sought out new knowledge or skills. This will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
