At a Glance
- Tasks: Provide top-notch IT support and maintain secure workplace services across various platforms.
- Company: Join Reply, a leading tech company transforming communication and digital media.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a diverse work environment.
- Other info: Opportunity for career advancement and professional certifications in a fast-paced consultancy.
- Why this job: Be at the forefront of tech innovation while making a real impact in a dynamic team.
- Qualifications: Degree in Computing or IT, with a passion for cybersecurity and tech support.
The predicted salary is between 45810 - 55990 £ per year.
Reply specialises in designing and implementing solutions based on new communication channels and digital media.
Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things.
Reply’s services include Consulting, System Integration, and Digital Services.
Role Overview
As an ICT Infrastructure Engineer (1st / 2nd Line Support) at Reply, you will be a key technical contact for our UK offices, delivering reliable end-user support and maintaining secure, modern workplace services.
You will manage and support endpoints and core services across Microsoft 365, Intune, Entra ID (Azure AD), Windows, and mac OS, ensuring stability, compliance, and a high-quality user experience.
Operating in environments that include government and defence engagements, you will apply strong security practices aligned with Government Security Classifications and Cyber Essentials, while also contributing to continuous improvement of our infrastructure and support processes.
Responsibilities
- Act as a primary 1st / 2nd line contact for internal IT support, resolving incidents and service requests via phone, email, and the ITSM/ticketing tool.
- Support laptops, mobile devices, and productivity tools across Windows, mac OS, i OS, Android, and Microsoft 365 (Teams, Outlook, Share Point, One Drive).
- Administer and troubleshoot Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, access management, and SSO/MFA issues.
- Perform day-to-day operational tasks such as password and MFA resets, account unlocks, OS patching, Bit Locker management, and endpoint policy troubleshooting.
- Monitor, investigate, and support the remediation of endpoint security alerts using Microsoft Defender for Endpoint and related security tools.
- Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to ensure consistent, high-quality support.
- Collaborate with third-party suppliers and vendors to resolve incidents, enhance services, and maintain infrastructure stability.
- Provide occasional on-site support across Reply’s UK offices, ensuring secure and compliant handling of systems and data in line with Government Security Classifications and Cyber Essentials.
About the Candidate
- Educated to degree level (minimum 2.1) in Computing, IT, or a related discipline, with a strong technical foundation.
- Solid knowledge of Windows and mac OS endpoints, Microsoft 365, and core infrastructure services such as Active Directory, DNS, DHCP, and Windows Server.
- Demonstrates a clear interest in cybersecurity best practices, with familiarity (or willingness to learn) tools and frameworks like Microsoft Defender for Endpoint, Government Security Classifications, GDPR, and Cyber Essentials.
- Communicates in a clear and professional manner, able to document processes and solutions in a structured, repeatable way.
- Motivated to develop further through professional certifications (e. g. MS-900, AZ-900, ITIL v4) and, where required, enhanced security clearances (e. g. DV).
- Comfortable working in a fast-paced consultancy environment, balancing day-to-day support tasks with infrastructure improvements and project work.
- Collaborative and service-oriented, able to build strong relationships with internal stakeholders and work effectively with external vendors and partners.
- Willing and able to travel to Reply’s UK offices when needed to provide high-quality on-site support.
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
ICT INFRASTRUCTURE ENGINEER in London employer: Canvas Reply
At Reply, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As an AWS Solutions Architect, you will benefit from continuous professional development opportunities, collaborative teamwork, and the chance to work on cutting-edge cloud technologies in a vibrant UK setting. Join us to make a meaningful impact while enjoying a supportive environment that values creativity and growth.
StudySmarter Expert Advice🤫
We think this is how you could land ICT INFRASTRUCTURE ENGINEER in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Canvas Reply values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Canvas Reply might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Canvas Reply!
✨Direct Apply to Canvas Reply
Let's not forget to apply directly through the Canvas Reply website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT INFRASTRUCTURE ENGINEER in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Canvas Reply.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Canvas Reply. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Canvas Reply
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
