IT Support Technician

Hybrid from our offices in London, Manchester or Chester. UK remote considered.

We\’re looking for an IT Support Technician with at least 2 years’ experience in a similar position, comfortable talking with external clients and representing yourself with stakeholders.

This role requires you to be degree qualified with a minimum of a 2:1 classification, have strong problem solving and troubleshooting skills with great communication skills.

Responsibilities

1. Build strong working relationships with clients to retain business
2. Liaising with developers on technical queries
3. Managing and prioritising all support requests against SLAs
4. Willing to grow technical skills on the job
5. Communicate updates directly to stakeholders, both internal and external
6. Act as the IT guru for the internal Canvas team

WHAT WE OFFER

• Flexible working: 8-10am to 4-6pm
• Hybrid working: wfh 3-4 days a week
• Commission on identified sales/opportunities
• iPhone + Laptop of choice (Windows or Mac)
• Training and knowledge sharing sessions across the wide range of Reply specialisms

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