At a Glance
- Tasks: Support clients facing energy challenges and provide essential advice.
- Company: Citizens Advice North Nottinghamshire, dedicated to helping the community.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Join a disability confident employer with a focus on inclusivity.
- Why this job: Make a real difference in people's lives during tough times.
- Qualifications: Customer service skills and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice North Nottinghamshire is looking for a dedicated and meticulous candidate to act as a support worker for our Energy Team. The project provides help to those who are struggling to afford energy price rises, as well as supporting consumers to challenge their energy companies' bad practice and errors.
You’ll be the first point of contact for clients, who are often facing incredibly stressful and challenging circumstances which necessitate their need for advice. You will triage clients to ensure they are prepared for appointments and check whether they have other advice needs. You will provide initial information and advice to clients, particularly when advice is time critical. For instance, when somebody needs grant assistance to top-up a meter.
The role will primarily involve supporting the work of our busy Energy Team, assisting with case recording and reporting, appointment management and ensuring that clients have a smooth advice journey.
We are open to applications from candidates with all levels of advice experience (most important is your proven ability to learn, and your experience of delivering excellent customer service). We have offices located in North Nottinghamshire, and give advice from Worksop, Mansfield and Retford. We are a disability confident employer.
Energy Support Worker (Admin) in Worksop employer: Canva
Citizens Advice North Nottinghamshire is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As part of our Energy Team, you will play a vital role in helping clients navigate challenging circumstances, while benefiting from a collaborative environment that values your contributions and provides opportunities for meaningful impact in the community. With offices in North Nottinghamshire, we are committed to fostering a workplace that champions diversity and empowers staff to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Support Worker (Admin) in Worksop
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector or those who work at Citizens Advice. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the unexpected! When you get that call for an interview, be ready to discuss real-life scenarios where you've helped others. Think about times when you’ve provided excellent customer service or solved a tricky problem.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for helping clients shine through. Talk about why you care about energy issues and how you can make a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact.
We think you need these skills to ace Energy Support Worker (Admin) in Worksop
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and advice roles. We want to see how your skills align with the Energy Support Worker position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients with energy issues and how your background makes you a great fit for our team. Keep it personal and engaging!
Showcase Your Communication Skills:As the first point of contact for clients, strong communication is key. In your application, highlight any experiences where you’ve successfully communicated complex information or provided support to those in need.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Canva
✨Know Your Stuff
Familiarise yourself with the energy sector and the common issues clients face. Research Citizens Advice North Nottinghamshire and their Energy Team's mission. This will help you demonstrate your understanding of the role and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a support worker, you'll be dealing with clients in stressful situations. Prepare examples from your past experiences where you've provided excellent customer service or helped someone in need. Highlight your ability to listen and respond compassionately to clients' concerns.
✨Practice Triage Scenarios
Since you'll be triaging clients, think about how you would prioritise their needs. Prepare for situational questions where you might need to assess a client's urgency. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the Energy Team's work and the challenges they face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it demonstrates your proactive approach to understanding the organisation.
