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- Tasks: Manage relationships with Canva's Enterprise accounts and drive customer success.
- Company: Join Canva, a fast-growing design platform with over 100 million active users.
- Benefits: Enjoy flexible work options, a vibrant office environment, and delicious home-cooked meals.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in a fun, evolving workplace.
- Qualifications: Fluent in French and English, with 3+ years in B2B SaaS post-sales experience.
- Other info: This is a 7-month maternity cover with potential for permanent placement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Program Manager, Web Experience Delivery
Join to apply for the Program Manager, Web Experience Delivery role at Canva
Program Manager, Web Experience Delivery
Join to apply for the Program Manager, Web Experience Delivery role at Canva
Job Description
At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture, and a remarkable growth trajectory – we’re out to change the world, one design at a time.
Job Description
At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture, and a remarkable growth trajectory – we’re out to change the world, one design at a time.
The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You\’ll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.
About The Group/Team
We are the Marketing Technology Experiences group, and our mission is simple yet powerful: \”To connect Canva to every user with engaging and effective digital experiences.\” We’re a multidisciplinary team that designs and builds web, interactive, and scalable solutions that help drive discovery, education, and inspiration for millions of users globally. From impactful web pages to immersive campaign experiences, we partner closely with Marketing to power visibility and growth through digital. Our work directly contributes to Canva’s big ambitions – generating new MAUs, driving signups, and enhancing product discovery. Together, we build delightful experiences that make our users feel connected to Canva at every digital touchpoint.
About The Role
As the Program Manager, you’ll operate at the centre of a dynamic, high-impact team, helping steer complex marketing initiatives from strategy to execution. You’ll be the connective tissue between multiple internal teams and stakeholders, prioritising requests and shaping roadmaps. You’ll help clarify objectives, reduce ambiguity, and ensure seamless coordination of information and resources. Your leadership will keep our projects on course and empower the team to focus on delivering impactful digital experiences. It’s a high-visibility role where strategic thinking meets hands-on collaboration to make our digital campaigns truly world-class.
What You’ll Do (responsibilities)
- You’ll act as a strategic bridge between Marketing, Engineering, and Product teams, ensuring all sides are aligned and informed.
- You’ll capture and prioritise requirements to shape a clear and achievable roadmap for the delivery team.
- You’ll manage stakeholder communications and expectations, fostering transparency and trust in project timelines and scope.
- You’ll continually improve operational processes and introduce new tools to boost collaboration and delivery.
- You’ll lead cross-functional coordination, ensuring the right people are involved, requirements are clear, and timelines are realistic.
- You’ll help navigate ambiguity by asking the right questions and identifying the path forward when requirements or priorities shift.
- You’ll balance multiple competing priorities, ensuring forward momentum across short-term goals and long-term strategies.
What We\’re Looking For
We’re after a proactive communicator, a thoughtful organiser, and a strategic thinker who thrives in ambiguity and complexity. You\’re someone who instinctively connects the dots, spots inefficiencies, and brings structure where it’s needed most. You love working with people from different backgrounds—engineers, marketers, designers, and leaders—and you adapt your communication style to suit every audience. You’re energised by fast-paced environments, complex stakeholder landscapes, and the opportunity to lead programs that have massive reach and real business impact.
- Strong communication skills, adaptable to various audiences.
- Experience with both agile and waterfall delivery methodologies.
- Proficient in tools like Jira, Confluence, Trello, Canva and Google Suite.
- Familiarity with digital marketing goals, metrics, and strategies (e.g. SEO/SEM, CRO).
- Strong understanding of web design, UX, and development fundamentals (HTML/CSS knowledge a bonus).
- Excellent stakeholder management and cross-functional collaboration skills.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Project Management
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Industries
Software Development
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Program Manager, Web Experience Delivery employer: Canva
Contact Detail:
Canva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Web Experience Delivery
✨Tip Number 1
Familiarise yourself with Canva's products and services. Understanding how they empower users will help you articulate your insights during conversations with the hiring team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Program Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your experience with enterprise-level accounts will demonstrate your fit for the position.
✨Tip Number 4
Showcase your data-driven decision-making skills. Be ready to explain how you've used analytics to influence outcomes in past roles, as this aligns with the expectations for the role at Canva.
We think you need these skills to ace Program Manager, Web Experience Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and enterprise-level post-sales roles. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Canva and the specific role. Share examples of how you've exceeded quotas in previous positions and how your skills align with the company's mission and values.
Showcase Your Language Skills: Since native fluency in French and English is required, make sure to mention your language proficiency clearly in your application. If applicable, provide examples of how you've used these languages in a professional context.
Highlight Data-Driven Achievements: Include specific metrics or data points in your application that showcase your ability to leverage data for decision-making. This could be sales figures, customer satisfaction scores, or any other relevant statistics that demonstrate your impact.
How to prepare for a job interview at Canva
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, especially in a B2B SaaS environment. Be prepared to discuss specific examples of how you've nurtured client relationships and driven account growth.
✨Demonstrate Your Data-Driven Approach
Since the role requires leveraging data to influence decision-making, come equipped with examples of how you've used data analytics in past roles. This could include metrics you've tracked or insights you've derived that led to successful outcomes.
✨Emphasise Your Agility and Creativity
Canva values agility and creativity, so be ready to share instances where you've adapted to change or thought outside the box to solve problems. This will show your potential to thrive in a fast-paced environment.
✨Prepare Questions About Company Culture
Since Canva places a strong emphasis on culture, prepare thoughtful questions about their team dynamics and values. This not only shows your interest in the company but also helps you assess if it's the right fit for you.
