Head of Clinic Operations

Position: Head of Clinic Operations

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Reports to: C-suite / Executive Leadership Team

Line management: Clinical & Operational teams (see structure below)

We\’d be thrilled to receive your application and welcome the chance to grow and succeed together. Send your application through this link:

https://form.asana.com/?k=Bboj5tRLpe_iSMpe66xqEw&d=1206128693091293

Role Summary

The Head of Clinic Operations (HCO) is a senior leader working directly with the C-suite to drive safe, effective, and caring clinical services in line with CQC standards and wider healthcare regulations. Beyond regulatory assurance, the HCO is responsible for designing and embedding the operational systems, governance frameworks, and patient pathways that enable scalable, innovative, and patient-centred care.

As the accountable leader for day-to-day governance, operational delivery, team performance, and patient outcomes, the HCO ensures seamless integration of operational and clinical functions. They will work hand-in-hand with executive leaders to translate strategy into practice, foster a culture of excellence, and deliver measurable improvements in patient experience, outcomes, and service growth.

This is a high-impact, high-autonomy role, suited to an experienced healthcare operations leader with the vision to innovate, the authority to influence at board level, and the expertise to safeguard regulatory compliance while shaping the future of the clinic.

Key Responsibilities (with indicative weighting)

Governance, Compliance & CQC Leadership (25%)

• Provide senior leadership in ensuring full compliance with CQC, GMC, GPhC, MHRA, GDPR, controlled drug and safeguarding requirements.
• Lead preparation for, and responses to, CQC inspections, complaints, enquiries and regulatory reviews.
• Partner with engineering/product teams to ensure digital platforms, telehealth systems, and patient-facing technologies meet regulatory standards.

Operational Oversight & KPI Monitoring (20%)

• Own delivery of key operational and patient outcome KPIs (e.g. onboarding timelines, prescribing volumes, patient satisfaction, active patient counts).
• Regularly report operational and patient performance directly to the C-suite.

Team Leadership – Clinical & Operational (20%)

• Lead and manage consultants (GMC registered Specialists and Independent Prescribing Pharmacists).
• Line manage the Patient Experience Manager and Governance Lead, ensuring alignment across patient services, prescribing teams, and pharmacy functions.
• Foster collaboration between operational and clinical teams to deliver seamless patient care.

Policy, Pathway & Systems Development (15%)

• Oversee implementation and continuous improvement of policies, SOPs, and patient pathways.
• Design and embed operational systems that enable safe, effective, and scalable service delivery.
• Anticipate evolving patient needs and regulatory shifts, adapting models of care accordingly.

Incident & Complaint Oversight (10%)

• Maintain executive-level oversight of patient incidents, complaints, and adverse events.
• Ensure transparent, timely investigations with learnings embedded into practice.

Stakeholder Engagement & Partnership Management (5%)

• Represent the clinic with regulators, partners, and professional bodies.
• Act as a senior point of contact for service users and key external stakeholders.

Strategic Delivery & Innovation (5%)

• Partner with the C-suite to deliver the organisation’s strategic care model.
• Champion innovation in patient experience, clinical pathways, and digital health solutions.

Knowledge, Skills, Training and Experience

Essential

• Proven experience as a CQC Registered Manager or direct leadership of CQC inspections.
• Track record of operational leadership across clinical and patient-facing teams.
• In-depth knowledge of UK healthcare legislation (Health and Social Care Act 2008, CQC standards, GMC and GPhC regulations, GDPR, controlled substances regulation).
• Strong leadership, system design, and performance improvement skills.
• Ability to influence at executive and board level.

Desirable

• Experience in medical cannabis, digital health, or telemedicine.
• Knowledge of patient access schemes and private prescribing.
• Experience leading digital transformation in clinical services.

Additional Notes

• This is a senior leadership role operating at the intersection of governance, innovation, and patient experience.
• The Head of Clinic Operations will ensure compliance and operational excellence, while also building future-facing systems that support safe, effective, and caring services.