Clinic Team Lead

Job Title: Clinic Team Lead – Cantourage Clinic

Location: Hybrid – 4 days in office, 1 day remote

Employment Type: Full-Time

About Us

Welcome to the forefront of an exciting and rapidly evolving industry! As a leading, CQC-registered cannabis clinic based in London, we are dedicated to helping a growing number of patients access safe and effective medicinal cannabis treatments.

With a commitment to providing comprehensive care and personalised treatment plans, we aim to improve the lives of patients with chronic conditions.

Our team thrives on collaboration and innovation, working together to enhance patient care and community education. Operating out of our dynamic new office, The Can Factory, we’ve created an inspiring space where ideas flourish, and every team member contributes to a meaningful mission.

Overview

We are seeking a motivated and experienced Clinic Team Lead to join our passionate team. In this pivotal role, you will:

✅ Oversee daily clinic operations

✅ Manage and support a team of coordinators

✅ Ensure compliance with regulatory standards

This is your opportunity to make a real difference in a patient-centered environment while driving innovation in healthcare.

Key Responsibilities Team Management:

• Lead and support the Clinic Coordinator team to ensure high performance and smooth operations.
• Conduct regular meetings, reviews, and development plans.
• Handle HR responsibilities, scheduling, and addressing concerns professionally.
• Foster a positive environment for staff and patients.

Goal Setting & KPI Management:

• Set and monitor KPIs for patient care, scheduling, compliance, and satisfaction.
• Align team objectives with overall clinic goals.
• Provide feedback to staff to drive continuous improvement.

Patient Coordination & Support:

• Ensure excellent day-to-day patient interactions.
• Resolve complex patient concerns with professionalism.
• Continuously improve patient experience processes.

✅ Compliance & Regulatory Management:

• Maintain adherence to CQC standards and regulatory guidelines.
• Conduct audits and implement improvements as needed.

️ Clinic Administration:

• Oversee billing, invoicing, and supply management.
• Support in preparing reports for regulatory bodies and senior management.

Skills and Qualifications

Preferred Experience:

• 3+ years in healthcare administration, clinic coordination, or a similar role.
• 1+ year in a team lead or supervisory capacity.

Skills:

• Leadership & team management
• Organisational multitasking
• Proficiency in patient management software and Microsoft Office
• Strong interpersonal and communication skills
• Attention to detail

Personal Attributes:

• Dedicated to patient-centered care
• Thrives under pressure
• Passionate about innovation in medicinal cannabis
• Adaptable and proactive

Benefits:

• Hybrid working model (Thursdays WFH)
• 27 days annual leave + birthday off
• Great new office space
• Private Medical Insurance with Aviva
• Gym discount
• Cycle to work scheme
• Leadership and development opportunities
• Bonus options (performance-dependent)
• Pension scheme
• Regular team socials

If you’re ready to lead with passion and purpose in an industry-changing role, we’d love to hear from you! ✨

• Join the Cantourage Clinic team today and help us shape the future of medicinal cannabis care!