At a Glance
- Tasks: Resolve production issues and enhance monitoring tools for trading platforms.
- Company: Dynamic financial services firm located in Canary Wharf, London.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Other info: Great career growth potential in a vibrant industry.
- Why this job: Join a fast-paced team and make a real impact in the finance tech space.
- Qualifications: 5+ years in tech support with a passion for learning new tools.
The predicted salary is between 60000 - 75000 £ per year.
- Resolve production issues quickly and engage additional resources when needed to restore service.
- Prioritise issues effectively based on business impact and urgency.
- Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
- Support and maintain both Production and UAT environments.
- Communicate clearly and professionally with users onsite and remotely.
- Document system components, processes, and future enhancements.
- Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
- Provide clear updates on outages and incidents to the business.
- Support regulatory and reporting requirements.
- Identify operational risks and help close any gaps.
Ensure team members receive required training.
Responsibilities
Skills
- BS or MS in Computer Science with 5+ years of relevant experience.
- Strong appetite for learning new technologies and tools.
- Knowledge of FX, UST, or Futures markets.
- Understanding of FIX and/or low - latency protocols (ITCH/OUCH).
- Experience with FIX or FIX onboarding workflows (beneficial but not mandatory).
- Experience with messaging buses (e. g., JMS).
- Previous exposure to electronic or high - frequency trading systems.
- Understanding of STP trade flows.
- Strong networking knowledge with the ability to analyse packet captures.
- Advanced Unix skills (TCP stack tuning, CPU affinity).
- Scripting experience in at least one language.
- Exchange connectivity experience is a plus.
- Strong customer - service mindset with excellent communication skills.
- Job Info
- Job Identification 249453
- Locations Five Churchill Place, London, Canary Wharf, E14 5HP, GB
- #J-18808-Ljbffr
Senior Application Support employer: Cantor Fitzgerald
As a Senior Human Resources Business Partner at our company, you will join a dynamic and inclusive work culture that prioritises employee well-being and professional growth. We offer comprehensive benefits, including flexible working arrangements and opportunities for continuous learning, ensuring that you can thrive both personally and professionally in a supportive environment. Located in the heart of the UK, our office fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Senior Application Support
Production Issue Resolution
Prioritisation Skills
Monitoring Tools Efficiency
Production and UAT Environment Support
Clear Communication
Documentation Skills
Collaboration with Development Teams
