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- Tasks: Provide critical support for electronic trading platforms and troubleshoot issues.
- Company: Join a leading financial firm with a focus on innovation and technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of electronic trading and make a real impact in finance.
- Qualifications: Experience in trading support and strong knowledge of FIX protocol required.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an Electronic Trading Support Engineer to provide business-critical production support for our electronic trading platforms, including Direct Market Access (DMA) and Algorithmic Trading (Equities/Fixed Income and FX). The role involves close partnership with traders, sales, technology teams, and vendors to ensure the reliability, performance, and stability of our Algo/DMA electronic markets infrastructure across global venues.
Key Responsibilities
- Provide front office aligned production support for DMA and algorithmic trading platforms.
- Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
- Monitor order flow for rejects and failures, proactively identifying and resolving issues.
- Support and monitor market data feeds to maintain accuracy and performance.
- Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
- Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
- Partner with middle office on allocations, booking, and reconciliations.
- Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
- Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
- Able to take lead in incident root cause analysis and drive long-term stability improvements.
- Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts.
- Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.
Required Skills & Qualifications
- Strong knowledge of the FIX protocol and order lifecycle (equities/Fixed Income/FX).
- Experience in front-office trading support, with direct interaction with traders/sales.
- Strong background with EMS/OMS platforms (Raptor, Fidessa, Flex Trade, Bloomberg EMSX, etc.).
- Hands-on experience with market data feeds (Bloomberg, PICO, Refinitiv, exchange feeds, etc.).
- Familiarity with middle-office workflows (allocations, booking, reconciliations).
- Proficiency with observability tools (Grafana, Splunk, OpenText/SiteScope/OBM).
- Good communication, problem-solving, and troubleshooting skills in low-latency, high-volume trading environments.
- Unix Shell Scripting knowledge and SQL is a plus.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, Finance, or related discipline.
- 2-5 years of equities trading support experience.
- Exposure to DMA, DSA, SOR, Algo Trading strategies.
- Familiarity with global exchange protocols and regulations (Reg NMS, CAT, MiFID II etc.).
Production Support Engineer employer: Cantor Fitzgerald
Contact Detail:
Cantor Fitzgerald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in electronic trading. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got experience with FIX protocol or market data feeds, make sure to highlight that in conversations. Consider creating a portfolio or a project that showcases your troubleshooting abilities in a trading environment.
✨Tip Number 3
Be proactive! When you see a job opening, don’t just apply through the usual channels. Reach out directly to the hiring manager or team members via LinkedIn. A personal touch can make all the difference and show your genuine interest.
✨Tip Number 4
Stay updated on industry trends! Follow relevant news and developments in electronic trading and algorithmic strategies. This knowledge will not only help you in interviews but also demonstrate your passion for the field when chatting with potential employers.
We think you need these skills to ace Production Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Engineer role. Highlight your experience with FIX protocol, trading support, and any relevant tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about electronic trading and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot issues in a trading environment. We’re all about finding solutions, so let us know how you’ve made a difference in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cantor Fitzgerald
✨Know Your FIX Protocol Inside Out
Make sure you brush up on your knowledge of the FIX protocol and order lifecycle. Be ready to discuss specific scenarios where you've troubleshot connectivity issues or order routing problems, as this will show your hands-on experience in a front-office trading support role.
✨Showcase Your Collaboration Skills
Since the role involves working closely with traders, sales, and technology teams, prepare examples that highlight your ability to collaborate effectively. Think of times when you resolved production issues or trading queries through teamwork, as this will demonstrate your communication skills.
✨Familiarise Yourself with Monitoring Tools
Get comfortable with observability and monitoring tools like Grafana and Splunk. Be prepared to discuss how you've used these tools for proactive issue detection in past roles, as this will show your technical prowess and readiness to maintain system stability.
✨Prepare for Incident Management Scenarios
Expect questions about incident root cause analysis and long-term stability improvements. Have a couple of examples ready where you took the lead in resolving critical incidents, as this will illustrate your problem-solving skills in high-pressure environments.
