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- Tasks: Provide essential support to partners and resolve issues in a fast-paced environment.
- Company: Join a dynamic eOperations team in the heart of Canary Wharf.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity to work with cutting-edge technologies and grow your career.
- Why this job: Make a real impact by improving processes and supporting innovative financial solutions.
- Qualifications: 3 years of support experience in financial services and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As part of the eOperations team, you will provide vital support to our partners, working closely with internal and external teams. Your unique skill set, combining business, product, technical, and compliance knowledge, will be key to investigating and resolving issues. We operate in a fast-paced environment, so multitasking and prioritising are essential, along with a focus on continuous process improvement.
Responsibilities
- Diagnose and resolve first-line support issues within agreed SLAs, escalating as needed, and ensuring full audit documentation.
- Manage client communication, providing proactive updates and managing expectations.
- Manage your workload and distribute tasks within the team.
- Log and track all reported issues for audit purposes, ensuring efficient issue resolution.
- Gain expertise in trading platform functionalities and participate in new platform initiative testing.
- Perform daily health checks and build relationships with 3rd party vendors.
- Participate in projects, offering specialist knowledge and presenting/hosting calls/meetings.
- Contribute to team training and documentation, reviewing and producing new materials.
- Stay updated with proprietary technologies and financial products.
- Lateral thinking and attention to detail are essential for ambiguous queries.
Qualifications
- 3 years of support experience in a financial services environment, preferably with FX, Rates, or similar products.
- Experience with FIX API connections/issues and raw server log interrogation in a Unix/Linux environment.
- Knowledge of end-to-end trade flow, including market data subscription and STP, is highly desirable.
- Application deployment and/or network experience is an asset.
- Adaptability to new technologies and financial products is key.
- Excellent verbal, written, and in-person communication skills, with the ability to translate business user needs into technical detail.
- Proficiency in Microsoft suite and SQL knowledge is preferred.
- Understanding of Network principles and protocols is beneficial.
- Experience with JIRA service desk and server administration is desirable.
- Scripting skills would be an advantage.
Location: Five Churchill Place, London, Canary Wharf, E14 5HP, GB
eOperations - Application Support employer: Cantor Fitzgerald
Contact Detail:
Cantor Fitzgerald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eOperations - Application Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of trading platforms. We recommend doing mock interviews with friends or using online resources to practice common questions. Show them you’re not just a candidate, but the perfect fit for their eOperations team!
✨Tip Number 3
When you get an interview, make sure to ask insightful questions about the company’s processes and technologies. This shows you’re genuinely interested and have done your homework. Plus, it gives you a chance to demonstrate your knowledge of compliance and technical issues!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that eOperations role!
We think you need these skills to ace eOperations - Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the eOperations role. Highlight your support experience in financial services, especially with FX or similar products, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the team. Share specific examples of how you've diagnosed and resolved issues in the past, and don’t forget to mention your multitasking skills!
Show Off Your Technical Skills: Since we’re looking for someone with technical know-how, make sure to include any relevant experience with FIX API connections, Unix/Linux environments, and SQL. We love seeing candidates who can bridge the gap between business and tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Cantor Fitzgerald
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially FX and Rates. Familiarise yourself with the trading platform functionalities and be ready to discuss any relevant experience you have with FIX API connections or Unix/Linux environments.
✨Show Off Your Multitasking Skills
Since this role requires juggling multiple tasks, prepare examples from your past experiences where you successfully managed competing priorities. Highlight how you kept track of issues and ensured timely resolutions while maintaining communication with clients.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to translate business user needs into technical details, so think of scenarios where you’ve done this before and be ready to share them during the interview.
✨Be a Team Player
This role involves working closely with both internal teams and external partners. Prepare to discuss how you've contributed to team training or documentation in the past, and be ready to demonstrate your ability to build relationships with vendors and colleagues alike.