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- Tasks: As a Clubhouse Associate, you'll manage member interactions and ensure a welcoming environment.
- Company: Join Newmark, a global leader in commercial real estate with over 6,200 professionals worldwide.
- Benefits: Enjoy flexible working hours, a vibrant team culture, and opportunities for personal growth.
- Why this job: This role offers hands-on experience in hospitality and relationship-building in a dynamic setting.
- Qualifications: We're looking for passionate communicators with attention to detail and a love for teamwork.
- Other info: Must be available for flexible shifts, including evenings and weekends.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Knotel Holdings LLC is 100% owned by Newmark Partners L.P. Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. Newmark generated revenues in excess of $2.9 billion for the year ending December 31, 2021. Newmark’s company-owned offices, together with its business partners, operate from approximately 160 offices with over 6,200 professionals around the world.
About The Opportunity
As a Clubhouse Associate, you’ll develop your sales, marketing, creative, and professional skills. You are a strong communicator, with the ability to build strong professional relationships and empathize with people’s needs. Members rely on you for a wide range of things from hot coffee in the morning to a warm smile when they are having an off day. You are the weather maker of the building, always having a pulse of what is going on and where we can enhance the member experience.
Key Responsibilities:
- Control the flow of the building during the set business hours and monitor the screening process of all members and guests.
- Being the first impression of the organization and general point of contact for our member’s questions or concerns.
- Ensuring a smooth operation by moving quickly and effortlessly around the space.
- Ensuring that our members feel safe and comfortable with a reliable place to work.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Answers any questions from member and educate new members on our house rules and membership policies
- Understand who our members are and provide world class hospitality each day.
- Report any maintenance issues using the correct channels and ensure these are followed through
- Assist other departments as and when necessary
Events And Membership
- Support the programming in your building and evaluate events based on attendance, satisfaction, and impact on the members.
- Celebrate members’ successes and milestones through surprise and delights.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Be knowledgeable of the local neighborhood and make recommendations for members and their guests.
- Know and explain Clubhouse policies and procedures and communicate, inform, and update members on building issues.
- Write and send updates relating to building or events..
- Identify and connect members when opportunities arise.
Qualifications:
- You’re passionate about building relationships and hospitality.
- You have impeccable communication skills and high attention to detail!!
- You’re energized by meeting people and work well in a team because you like supporting a bigger picture.
- You can create order out of chaos and are always planning ahead.
- You’re resilient, super adaptable, and can work autonomously.
- You take particular pride in presenting professionally!
Job Requirements
- Must be legally authorized to work in the country in which the building is located
Availability
- Willing to work a flexible schedule including evenings and weekends.
- Willing to work a 5 days out of 7, including weekends
- Shifts will be between 7am – 10pm Mon – Fri and 9am – 6pm Sat/Sun with ad hoc evenings if required.
About the company
Cantor Fitzgerald is an American financial services firm that was founded in 1945.
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Clubhouse Associate employer: Cantor Fitzgerald
Contact Detail:
Cantor Fitzgerald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clubhouse Associate
✨Tip Number 1
Familiarise yourself with the local area and amenities. As a Clubhouse Associate, you'll need to provide recommendations to members, so knowing the best coffee shops, restaurants, and services nearby will help you stand out.
✨Tip Number 2
Practice your communication skills by engaging with people in various settings. Whether it's through networking events or casual meet-ups, building rapport with others will enhance your ability to connect with members and create a welcoming atmosphere.
✨Tip Number 3
Showcase your adaptability by volunteering for different roles or tasks in your current job or during internships. This will demonstrate your ability to handle various situations and maintain a smooth operation, which is crucial for the Clubhouse Associate role.
✨Tip Number 4
Get involved in community events or initiatives related to hospitality or customer service. This experience will not only enhance your skills but also show your passion for building relationships and providing excellent service, making you a strong candidate for the position.
We think you need these skills to ace Clubhouse Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clubhouse Associate position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasise your communication skills, attention to detail, and experience in hospitality or customer service. Use specific examples to demonstrate how you've built relationships and provided excellent service in previous roles.
Show Your Personality: Since the role involves a lot of interaction with members, let your personality shine through in your application. Use a friendly and approachable tone in your cover letter to convey your passion for building relationships and creating a welcoming environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Clubhouse Associate role.
How to prepare for a job interview at Cantor Fitzgerald
✨Showcase Your Communication Skills
As a Clubhouse Associate, strong communication is key. Be prepared to demonstrate your ability to engage with others, whether through role-playing scenarios or discussing past experiences where you successfully built relationships.
✨Emphasise Your Hospitality Experience
Highlight any previous roles where you provided exceptional customer service or hospitality. Share specific examples of how you made someone's day better, as this aligns perfectly with the expectations of the role.
✨Demonstrate Adaptability
The job requires resilience and adaptability. Prepare to discuss situations where you had to think on your feet or adjust to unexpected changes, showcasing your ability to thrive in a dynamic environment.
✨Know the Company and Its Culture
Research Newmark and its values. Understanding their approach to client service and community will help you align your answers with their expectations, showing that you're not just a fit for the role but also for the company culture.
