Senior Production Support | London, UK

Job Description Main purpose of the role: The Production Support group provides second level support to all of the Front Office Trading applications used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC and GFI brands. Production Support is a Global Operation with staff in the Asia, EMEA and Americas regions. Key responsibilities: Providing 2nd line support to a range of internally and externally created trading applications Good knowledge of Financial Markets (Fixed Income, Foreign Exchange, Derivatives, Futures.) Managing the production support incident queue Supporting the first line EOperations team Liaising with internal, external customers, senior stakeholders and 3rd party vendors Performing deep dive root cause analysis on issues passed to the team and raising JIRA tickets to development where a bug is identified. Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared. Identifying process improvement opportunities and automating manual tasks. Documenting issues and new processes Skills / experience required: Extremely good communication skills, both verbal and written Previous experience supporting electronic and voice trading systems Highly motivated individual who is adaptable to change SQL/Oracle/Sybase experience (Doesn\’t\’ have to be all three) Strong UNIX experience FIX experience Understanding of STP trade flows Good understanding of Network Connectivity Advantageous Experience: Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash….) Familiar with Devops technologies such as Ansible/Chef/Puppet Familiar with AWS Experience with object orientated coding. Experience with Jira Service Desk or other relevant service desk tool Experience with Confluence or SharePoint Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr