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- Tasks: Provide top-notch customer support for our financial services product and help onboard new clients.
- Company: Lucera Financial Infrastructures, a leader in financial technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in the financial services industry.
- Qualifications: 3+ years in customer support, strong tech skills, and a passion for learning.
- Other info: Collaborative environment with global reach and exciting career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our core product, used by some of the top names in financial services.
We are looking for someone who has 3+ years experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership.
We are looking to talk to people with:
- A passion for technology, with an ability and desire to pick up new technologies
- Experience of first and second level support, and customer onboarding
- Understanding of support processes, and ability to react and adapt to changing circumstances
- Strong skills in Unix/Linux based environments
- Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
- Experience with Financial Services, in particular concepts of Market Data and Order Entry
- Excellent communication skills
Application Support Engineer in Belfast employer: Cantor Fitzgerald Ireland
Contact Detail:
Cantor Fitzgerald Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work with customer support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your tech skills! When you get the chance, demonstrate your knowledge of Unix/Linux and scripting languages during interviews. We want to see how you can automate processes and make life easier for the team.
✨Tip Number 3
Be ready to adapt! In the fast-paced world of financial services, things change quickly. Share examples of how you've successfully navigated changes in your previous roles to show that you can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in financial services. We want to see how your skills align with the role, so don’t be shy about showcasing your tech passion and any relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Application Support Engineer role at Lucera. Share specific examples of how you've tackled challenges in previous roles, especially in Unix/Linux environments.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cantor Fitzgerald Ireland
✨Know Your Tech
Make sure you brush up on your Unix/Linux skills and any scripting languages you’re familiar with. Be ready to discuss how you've used these technologies in previous roles, especially in customer support scenarios.
✨Show Your Passion for Financial Services
Demonstrate your understanding of financial services, particularly around market data and order entry. Share specific examples from your experience that highlight your knowledge and enthusiasm for the industry.
✨Prepare for Scenario Questions
Expect questions about how you would handle various support situations. Think of examples where you had to adapt quickly or take ownership of a problem, and be ready to explain your thought process.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and knowledgeable.
