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- Tasks: Join our team to provide top-notch customer support for financial services tech.
- Company: Lucera Financial Infrastructures is a leader in innovative financial solutions.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a global team impacting major financial players with cutting-edge technology.
- Qualifications: 3+ years in customer support, strong Unix/Linux skills, and a passion for tech required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in the financial sector.
The predicted salary is between 36000 - 60000 £ per year.
Role Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our one of our core products, used by some of the top names in financial services. We are looking for someone who has 3+ years experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with: A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and customer onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks Experience with Financial Services, in particular concepts of Market Data and Order Entry Excellent communication skills
Application Support Engineer employer: Cantor Fitzgerald Ireland Limited
Contact Detail:
Cantor Fitzgerald Ireland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the latest trends and technologies in financial services. This will not only help you during the interview but also show your passion for the industry.
✨Tip Number 2
Brush up on your Unix/Linux skills, as well as common scripting languages. Being able to demonstrate your technical abilities in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer support processes. Think of specific examples where you adapted to changing circumstances or improved a process, as this will highlight your problem-solving skills.
✨Tip Number 4
Practice your communication skills, especially in explaining complex technical concepts in simple terms. This is crucial for a Customer Support Engineer role, where clear communication with clients is key.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support within financial services. Emphasize your technical skills, especially in Unix/Linux environments and any scripting languages you know.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your ability to learn new systems quickly. Mention specific examples of how you've successfully supported customers in the past.
Showcase Relevant Experience: Detail your experience with first and second level support, as well as customer onboarding. Use metrics or specific achievements to demonstrate your impact in previous roles.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with customers and team members in challenging situations.
How to prepare for a job interview at Cantor Fitzgerald Ireland Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've picked up new technologies in the past and how that has benefited your work in customer support.
✨Demonstrate Your Support Experience
Be prepared to discuss your experience with first and second level support. Highlight specific situations where you successfully onboarded customers or resolved complex issues, showcasing your problem-solving skills.
✨Understand Financial Services Concepts
Familiarize yourself with key concepts in financial services, especially Market Data and Order Entry. Being able to discuss these topics will show your understanding of the industry and how it relates to the role.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you effectively communicated with customers and team members.
