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- Tasks: Support customers using our financial services product and troubleshoot issues.
- Company: Lucera Financial Infrastructures is a leading provider in the financial technology sector.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Join a dynamic team, work with cutting-edge technology, and make an impact in finance.
- Qualifications: 3 years of customer support experience in financial services; strong Unix/Linux skills required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a global environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our one of our core products, used by some of the top names in financial services. We are looking for someone who has 3+ years experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with: A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and customer onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks Experience with Financial Services, in particular concepts of Market Data and Order Entry Excellent communication skills
Application Support Engineer employer: Cantor Fitzgerald Ireland Limited
Contact Detail:
Cantor Fitzgerald Ireland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Since this role requires knowledge of Unix/Linux environments and scripting languages, consider brushing up on these skills through online courses or tutorials.
✨Tip Number 2
Network with professionals in the financial services sector. Attend industry meetups or webinars to connect with people who work in similar roles. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities and adaptability. Think of examples from your past experience where you successfully handled customer support challenges, especially in a fast-paced environment.
✨Tip Number 4
Showcase your passion for technology by discussing any personal projects or initiatives you've undertaken. Whether it's automating a process or learning a new programming language, demonstrating your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support within financial services. Emphasise your skills in Unix/Linux environments and any relevant scripting languages you've used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to learn new systems quickly. Mention specific examples of how you've provided first and second level support in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with customer onboarding and support processes. Use metrics or specific achievements to demonstrate your effectiveness in these areas.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application of how you've successfully communicated with customers and team members in past positions.
How to prepare for a job interview at Cantor Fitzgerald Ireland Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've kept up with new technologies or any personal projects that demonstrate your passion and willingness to learn.
✨Demonstrate Your Support Experience
Be prepared to discuss your previous experience in customer support, especially within financial services. Highlight specific situations where you successfully resolved issues or onboarded customers, showcasing your problem-solving skills.
✨Familiarise Yourself with Unix/Linux
Since the role requires strong skills in Unix/Linux environments, brush up on your knowledge and be ready to discuss your experience. You might even want to prepare for some technical questions or scenarios related to these systems.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses to behavioural questions.
