At a Glance
- Tasks: Lead high-priority incidents, ensuring swift service restoration and effective communication.
- Company: Cantium Business Solutions provides essential IT and back-office services to public sector organisations.
- Benefits: Enjoy a £40,000 salary, 25 days annual leave, life assurance, and wellness perks.
- Other info: Join a diverse team committed to inclusion and professional growth.
- Why this job: Make impactful decisions, drive improvements, and be part of a rapidly growing company with social impact.
- Qualifications: Level 4/5 qualification or equivalent experience; ITIL Foundation certification preferred.
The predicted salary is between 32000 - 48000 £ per year.
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Lead the charge when it matters most. Own major incidents, steer teams under pressure, and keep services running. Be the calm in the chaos and be the reason it doesnt happen again.
Location:
Salary/package
Contract type:
Hours
This is a fantastic opportunity to take ownership of high-impact incidents at a senior level, where your decisions will be directly protecting critical services. You\'ll lead under pressure and drive real change.
Who we are
Cantium Business Solutions is a specialist provider of IT and back-office services. We work with public sector organisations, schools, and commercial clients to deliver key services across IT strategy, cyber security, cloud computing, and project management. As part of the UKs largest local authority-owned trading company, Commercial Services Group Cantium , supports the essential infrastructure that enables frontline services.
Commercial Services Group (CSG) is the UKs largest local authority-owned trading company (LATCO), with over 1,800 employees and operations in more than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more.
Why this role matters
As the primary Incident Manager, youll lead the response to high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience.
What youll be doing
- Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal business impact.
- Act as the primary point of contact for senior stakeholders during incidents, delivering clear, timely and strategic communication.
- Coordinate technical and business resources to resolve incidents quickly and effectively.
- Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices.
- Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence.
- Produce executive-level incident reports and summaries.
- Work closely with the Cyber Security team to respond to sensitive or critical cyber-based incidents, following the Security Incident Response Plan (SIRP).
- Line manage the Junior Incident Manager, promoting a collaborative and accountable culture within the team.
- Level 4/5 qualification or equivalent professional experience.
- ITIL Foundation certification (Practitioner or Managing Professional desirable).
- Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment.
- Familiarity with strategic business operations and risk-based decision making
- Experience in service delivery and cross-functional team leadership.
- Involvement in process improvement and governance initiatives.
- Ability to manage competing priorities and deliver high-quality results quickly.
- Analytical mindset with strong attention to detail.
- Excellent communication, negotiation, leadership and decision-making skills.
- Salary of £40,000 per annum (add here if there\'s any other financial perks e.g. car allowance, bonuses etc
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Commercial Services Group (CSG) is the UKs largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
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#J-18808-LjbffrIncident Manager employer: Cantium Business Solutions
Cantium Business Solutions is an exceptional employer, offering a dynamic work environment where you can lead high-impact incidents and drive meaningful change. With a strong commitment to employee growth, comprehensive benefits including 25 days of annual leave, and a focus on inclusivity, you'll thrive in a culture that values your contributions while supporting your professional development. Located in East Malling, you'll be part of the UK's largest local authority-owned trading company, making a real difference in public services and community impact.
Contact Details:
Cantium Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Cantium Business Solutions, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Cantium Business Solutions
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Cantium Business Solutions. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Cantium Business Solutions insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Cantium Business Solutions that you’re committed to staying ahead in the game.
How to prepare for a job interview at Cantium Business Solutions
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Cantium Business Solutions to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Cantium Business Solutions.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
