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For Companies At a Glance
- Tasks: Lead initiatives to enhance service efficiency and customer satisfaction.
- Company: Cantium Business Solutions provides IT and back-office services to public sector organisations and schools.
- Benefits: Enjoy 25 days annual leave, discounts, life assurance, and health cash plans.
- Why this job: Be the driving force behind continuous improvement in a rapidly growing company with social impact.
- Qualifications: Level 4/5 qualification or equivalent experience; ITIL Foundation certification preferred.
- Other info: Join a diverse team committed to making a difference in public services.
The predicted salary is between 36000 - 48000 ÂŁ per year.
Location: West Malling - Hybrid
Salary/package: ÂŁ42,000 per annum
Contract type: Permanent
Hours: Full time
Closing Date: 2nd July 2025
Who we are
Cantium Business Solutions is a specialist provider of IT and back-office services. We work with public sector organisations, schools, and commercial clients to deliver key services across IT strategy, cyber security, cloud computing, and project management.
Why this role matters
As our CSI Controller, you’ll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You’ll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our customers.
What you’ll be doing
- Analysing the processes and procedures of the business.
- Developing enhancement strategies that make our services faster, smarter, and more lovable.
- Investigating shortfalls, complaints, and “why is this still a thing?” moments.
- Championing the CSI strategy and embedding the Deming Cycle (Plan-Do-Check-Act).
- Establishing business standards and norms of performance.
- Owning the CSI dashboard and using Power BI to spot trends, risks, and opportunities before anyone else does.
- Collaborating with stakeholders to boost productivity and satisfaction.
- Running initiative kick-offs, follow-ups, and wrap-ups with precision.
- Keeping our CIM platform tidy, our documentation sharp, and our stakeholders smiling.
- Train and mentor teams in new processes.
- Staying up to date with the latest in ITIL, service management, and CSI wizardry.
What we’re looking for
- Level 4/5 qualification or equivalent experience.
- Relevant ICT industry-recognised qualification to advanced level or equivalent experience.
- ITIL Foundation certification (bonus points for Practitioner or CSI).
- Strong understanding of process improvement methodologies such as Lean, Six Sigma, etc.
- Ability to work cross-functionally and influence without authority.
- Experience of providing regular reports and presentations on the status of improvement initiatives.
- Substantial experience of working under pressure in time critical deadlines.
- Proficient in customer service techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services.
- Detailed understanding of the ITIL Framework and meeting Service Level targets.
- Working with management to integrate continuous improvement strategies into the organisation’s goals and objectives.
- Demonstrated expertise in computer systems and IT infrastructure, with the ability to proactively identify, analyse, and resolve recurring technical issues to drive service enhancements and operational efficiency.
- Excellent communication, negotiation, and customer service skills.
What you’ll get in return
- 25 days of annual leave plus bank holidays
- An additional day off at Christmas
- Access to a generous discount scheme, including retail and gym memberships
- Life assurance coverage
- Health cash plan initiative
- Company-wide events
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
CSI Controller employer: Cantium Business Solutions
Contact Detail:
Cantium Business Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSI Controller
✨Tip Number 1
Familiarise yourself with the ITIL framework and Continuous Service Improvement (CSI) methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience in CSI roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented process improvements in previous roles. Highlighting your practical experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT service management and continuous improvement. Being knowledgeable about current best practices will show your enthusiasm for the field and your readiness to contribute.
We think you need these skills to ace CSI Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CSI Controller role. Focus on your process improvement methodologies, project management skills, and any ITIL certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous service improvement and how your background makes you a perfect fit for the role. Mention specific examples of past successes in similar positions to demonstrate your capability.
Showcase Relevant Qualifications: Clearly list your qualifications, especially any Level 4/5 or ICT industry-recognised certifications. If you have experience with Lean or Six Sigma methodologies, make sure to highlight this as it is crucial for the role.
Prepare for Potential Questions: Think about how you would answer questions related to process optimisation and customer service techniques. Be ready to discuss your experience with data analysis and how you've used tools like Power BI in previous roles.
How to prepare for a job interview at Cantium Business Solutions
✨Understand the CSI Framework
Familiarise yourself with the Continuous Service Improvement (CSI) framework and the Deming Cycle (Plan-Do-Check-Act). Be prepared to discuss how you can apply these concepts to enhance services and processes within the organisation.
✨Showcase Your Data Skills
As a CSI Controller, you'll need to be fluent in data analysis. Bring examples of how you've used tools like Power BI to identify trends and drive improvements. Be ready to explain your thought process behind these analyses.
✨Demonstrate Process Improvement Knowledge
Highlight your understanding of methodologies such as Lean and Six Sigma. Prepare to discuss specific instances where you've successfully implemented these strategies to optimise processes and improve service delivery.
✨Prepare for Stakeholder Collaboration
Collaboration is key in this role. Think of examples where you've worked cross-functionally to influence outcomes without direct authority. Be ready to share how you managed relationships and drove productivity in those situations.
