Technical Sales Lead - Wastewater

Overview

We are seeking a technical professional within the wastewater industry who has a proven track record in combining their technical knowledge with sales skills to provide advice and support on a range of our wastewater products and solutions. The successful candidate will work closely with the Sales Administrator to provide technical support when preparing quotations and dealing with customer enquiries.

Responsibilities

• Technical Presentations: Prepare and deliver technical presentations to explain products or services to customers either face to face or virtually.
• Technical Support: Provide technical support to the sales administrator to make sure that solutions are technically accurate, achievable and costed correctly.
• Key account management: Point of contact for service contract customers. Responsible for collation of reports, KPI information and dealing with technical enquiries and customer issues. Coordinate responses to customers bringing information together from the operational staff, planning department and sales team to maintain the highest levels of customer satisfaction. Responsible for the department sales quota for the year to align with the budget numbers.
• Customer Support: Work with customers and engineers to assess equipment needs and ensure the products meet system requirements.
• Sales Support: Collaborate with the sales team to understand customer demands and provide necessary support.
• Product Development: Consult on product development and recommend new and improved products to customers.
• Problem Solving: Help customers solve problems with product usage and ensure customer satisfaction.
• Negotiation: Assist the Sales Team with negotiating contract terms to secure orders, ensuring product standards and delivery.
• Customer Service and Marketing: Assisting the Marketing Manager with sourcing material for social media posts (approx. 3–4 per month). Sending feedback forms to customers after visits and following up on negative responses. Sending monthly summary reports to the Bids and Proposals Manager with feedback data.
• Enquiry Management: Monitoring the sales bucket account and directing emails, as well as gathering initial information for quotes.
• CSM (Service & Maintenance Agreements): Updating and ensuring all information is correct and accurate. Sending new service and maintenance agreements.

Skills and Experience

ESSENTIAL

• Technical Expertise: Strong understanding of the technical aspects of the products being sold. Such as potable water booster sets and small domestic wastewater plants.
• Communication Skills: Excellent communication and presentation skills to explain complex technical information clearly.
• Sales Experience: Proven track record in sales, particularly in selling wastewater solutions; an advantage, but experience in potable water boosters and domestic wastewater plants is required.
• Organisational Skills: Ability to cope with a fast changing environment and multiple concurrent tasks.

DESIRABLE

• Salesforce CRM System: Knowledge of Salesforce CRM system and creation of data reports desirable but training can be provided if required.