At a Glance
- Tasks: Manage communications in a dynamic control room, supporting various services and emergency responses.
- Company: Join Canterbury City Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, generous leave, local government pension, and employee perks.
- Other info: Permanent contract with opportunities for professional development and support.
- Why this job: Be at the heart of city operations and make a real difference in your community.
- Qualifications: Strong communication skills and ability to work flexibly in a team.
The predicted salary is between 28800 - 35200 £ per year.
This is a great opportunity to join Canterbury City Council as a Central Control Room Operator. As a Central Control Room Operator, you will gain all the perks of working for Canterbury City Council, in an exciting role at the hub of communication, working in our new, modern, city centre Control Room as part of a supportive team. It is a multi-functional role that can mean rapid changes regarding who you are talking to and what help you can provide.
What’s in it for you?
- A £35,369.89 prorated salary (prorated at 42 hours per week, based on a FTE salary of £31,159.19 starting salary at 37 hours per week).
- Support to achieve and maintain SIA CCTV Public Space Surveillance Licence.
- Cost of living pay award negotiated annually as a salary increase.
- Generous annual leave entitlement, increasing with service.
- Fantastic local government pension scheme.
- Employee perks including multiple retailer and lifestyle discounts.
- Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the costs of flu jabs.
- Modern city centre workplace with staff parking on site.
About this Central Control Room Operator job in Canterbury:
As an Operator, there’s lots going on in the Central Control Room. It is a dynamic environment where you will be in the hub of things, in contact with many different people with different needs and requirements. You will be supporting:
- Customers using the council’s Lifeline telecare service.
- Emergency services, sharing information to resolve presenting problems.
- Our CCTV system and the council’s out of hours service.
- Users of Automatic Number Plate Registration (ANPR) car parks.
- People accessing the city centre through the bollard security cordon.
Working pattern
Central Control is staffed 24/7 every day of the year, including bank and public holidays. Central Control Room Operators cover an 8 week rolling rota, working a pattern of day, day, night, night, followed by 4 days off. Days are 6am-6pm, nights 6pm-6am. Permanent contract. The role is site based for the duration of each rota duty.
About you, the ideal Central Control Room Operator:
What we are looking for, in a Central Control Room Operator, is you clearly demonstrate, from previous roles and life experiences, that you:
- Have very good communication skills, listening, speaking, as well as written/typed for recording information that may need to be used in the future.
- Can accurately and timely enter and retrieve information on electronic recording systems, as well as using email.
- Have experience of working within established policies and procedures.
- Can work flexibly as the job is not Monday-Friday, 9am-5pm.
- Can be an effective member of a team in a supportive team environment.
It is the person, and their skills and abilities to support Central Control we are looking for. This could be demonstrated from having worked in another control room, or similar, but this is not essential as experience can be transferable and some specific skills learnt.
Please note, applicants must either have a current SIA CCTV Public Space Surveillance Licence or be able to secure this within an agreed timeframe with our support, and this licence must be maintained whilst in post. Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances and pass Kent Police vetting.
For an informal chat to find out more about the role, including SIA Licence, vetting, and what it is like to work for Canterbury City Council, especially in Central Control, please email David Harte at david.harte@canterbury.gov.uk.
Equality, Diversity & Inclusion at Canterbury City Council
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
Central Control Room Operator employer: Canterbury City Council
Canterbury City Council is an exceptional employer, offering a dynamic work environment where you can lead impactful cultural and economic initiatives that resonate throughout the Canterbury district. With a generous salary, flexible working arrangements, and a strong commitment to employee wellbeing and professional development, you'll find ample opportunities for growth while contributing to a vibrant community. Join us in making a meaningful difference through celebrated cultural events and strategic partnerships that enhance the lives of residents and visitors alike.
