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- Tasks: Handle academic appeals and support student governance processes.
- Company: Join Canterbury Christ Church University, committed to enhancing student experiences.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Make a real impact on student lives while developing your skills in a dynamic team.
- Qualifications: Degree holder with administrative experience in education; strong decision-making and communication skills required.
- Other info: Applications must include a cover letter; we value diverse perspectives and aim for inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Applications made without providing a cover letter will not be accepted.
Fixed Term Contract – Maternity Cover – (Fixed term for up to one year)
About the role
The Student Governance Team, within Academic Registry, plays a vital role in enhancing the student experience and supporting continuous improvement across the University by maintaining clear and transparent policies across key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise.
We are excited to be recruiting a Student Case Handling Officer to join the Student Governance Team. Student Case Handling Officers are responsible for handling Academic Appeals, advising on all aspects of Student Governance and adhering to statutory and regulatory requests for information. You will be a key contact for Schools and Professional Services. You will manage a large and varied caseload and will be acting as decision maker in line with Procedures, University Regulations and considering evidence.
You will also support the development of procedure-related guidance materials, templates and training. With an in-depth understanding of relevant legal and regulatory frameworks, you will champion best practice across the University and contribute to the continuous improvement of the service.
Who are we looking for?
You will be a degree holder (or equivalent standard) with recent substantial administrative experience within an educational environment preferably Higher Education/Further Education. You will have experience of managing and delivering administrative processes to deadlines, accepting accountability, and taking responsibility for outcomes. Your work will directly support the University in meeting its regulatory responsibilities and upholding the highest standards of integrity and accountability. You will be confident navigating complex and sensitive matters with diplomacy and discretion, and you will have excellent decision-making skills and be able to assess complex legal and regulatory issues, make evidence-based recommendations and take full accountability for your decisions.
You will be highly organised, proactive, and capable of managing a large and varied caseload independently, using initiative and problem-solving skills. You will be capable of meeting strict deadlines without compromising on quality or accuracy.
Excellent communication and interpersonal skills are essential, enabling you to engage confidently and collaboratively with colleagues and stakeholders across the University. This includes professionally and empathetically approaching challenging conversations around outcomes, remedies, and feedback.
How will you work?
We are committed to supporting flexible methods of working wherever possible. On campus presence will be required and will align with the needs of the service, our students, staff and stakeholders.
How to apply
Start date for applications: 28th August 2025
Closing date for applications: 14th September 2025
Interviews are to be held: Late September 2025 – TBC
For an informal discussion about this role, please contact Neha Karia, Director of Student Governance via email: neha.karia@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number as below.
If you require further information regarding the application process, please contact the Recruitment Team at hr.recruitment@canterbury.ac.uk quoting reference number REQ05724.
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above.
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Student Case Handling Officer (Mat Cover) employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Detail:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Case Handling Officer (Mat Cover)
✨Tip Number 1
Familiarise yourself with the key student governance processes mentioned in the job description, such as Academic Appeals and Student Complaints. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Reach out to current or former employees in similar roles at the university. They can provide valuable insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach and questions during the interview.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to handle complex and sensitive matters with diplomacy. This role requires excellent decision-making skills, so having specific instances ready will help you illustrate your capabilities effectively.
✨Tip Number 4
Demonstrate your commitment to continuous improvement by thinking of suggestions for enhancing student governance processes. Presenting these ideas during your interview can set you apart as a proactive candidate who is genuinely interested in contributing to the university's mission.
We think you need these skills to ace Student Case Handling Officer (Mat Cover)
Some tips for your application 🫡
Craft a Compelling Cover Letter: Since a cover letter is mandatory for this application, ensure it clearly outlines your relevant experience and skills. Tailor it specifically to the role of Student Case Handling Officer, highlighting your administrative experience in an educational environment.
Highlight Relevant Experience: In your CV, emphasise your substantial administrative experience, particularly within higher or further education. Include specific examples of managing complex cases, adhering to regulations, and your decision-making skills.
Showcase Communication Skills: Given the importance of excellent communication and interpersonal skills for this role, provide examples in both your cover letter and CV that demonstrate your ability to engage with colleagues and stakeholders effectively, especially in challenging situations.
Follow Application Instructions: Make sure to submit your application online via the University website, as applications sent directly via email will not be considered. Double-check that you have included contact details for two referees, one of whom must be your current or most recent line manager.
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Craft a Compelling Cover Letter
Make sure your cover letter highlights your relevant experience in handling academic appeals and student governance. Tailor it to reflect your understanding of the role and how your skills align with the university's values.
✨Demonstrate Your Decision-Making Skills
Prepare examples that showcase your ability to make evidence-based decisions, especially in complex situations. Be ready to discuss how you have navigated sensitive matters with diplomacy and discretion in previous roles.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage a large caseload and meet strict deadlines. Highlight any tools or methods you use to stay organised and ensure quality in your work.
✨Engage in Active Listening
During the interview, practice active listening. This will not only help you understand the questions better but also demonstrate your excellent communication skills, which are essential for this role.