At a Glance
- Tasks: Support staff with SITS functionality and enhance their knowledge base.
- Company: Join Canterbury Christ Church University, dedicated to creating an outstanding student experience.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Other info: Applications must be submitted online; no agencies please.
- Why this job: Be part of a forward-thinking team that values fresh perspectives and social impact.
- Qualifications: Passion for high-quality support and effective communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
Background of department/role
Are you passionate about delivering an outstanding university experience? Do you enjoy solving problems and supporting others in a collaborative, forward-thinking environment?
We are looking for a SITS Support Officer to join our newly established Digital Products Directorate at Canterbury Christ Church University. This is an exciting opportunity to play a key role in supporting essential systems that underpin the student lifecycle.
Responsibilities
- Provide first-line support for the SITS student records system, assisting staff across the university with queries, troubleshooting issues, and ensuring a seamless user experience.
- Work closely with Student and Academic Services (SAS) and IT teams to maintain data quality, improve processes, and support system users effectively.
- Assist in training users and delivering training materials that enable users to work efficiently and independently.
- Contribute to wider Digital Products initiatives and projects beyond core support responsibilities, helping to drive continuous improvement across the service.
Qualifications
- Strong commitment to delivering high-quality support and an excellent user experience for SITS users.
- Proactive approach to understanding user needs, keeping knowledge and guidance accurate, up to date, and aligned with evolving business processes.
- Excellent communication skills, able to communicate clearly and effectively to a range of stakeholders.
- Collaborative mindset, willing to work closely with colleagues across teams to support business needs and improve processes.
- Adaptability, willingness to learn and curiosity.
How you will work
We are committed to supporting flexible methods of working wherever possible. This role is Flexible and connected (Professional Services). Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may limit the overall number of interviews offered to disabled and non-disabled people.
Employment Visa Clarification
According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
SITS Support Officer in Canterbury employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Canterbury Christ Church University is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for those passionate about enhancing the university experience. With flexible working arrangements and a commitment to employee growth, staff are encouraged to develop their skills while contributing to a socially and environmentally conscious community. Join us in shaping a sustainable future while enjoying a supportive environment that values diverse perspectives.
Contact Details:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SITS Support Officer in Canterbury
✨Tip Number 1
Familiarise yourself with SITS and its functionalities. Understanding the software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Canterbury Christ Church University. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in providing user support. Think of specific examples where you've successfully assisted others, as this will showcase your problem-solving skills and customer service orientation.
✨Tip Number 4
Highlight your ability to work flexibly and collaboratively. Since the role involves balancing on-campus and off-campus work, emphasising your adaptability will make you a more attractive candidate.
We think you need these skills to ace SITS Support Officer in Canterbury
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the SITS Support Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in user support, particularly in educational settings or with SITS systems. Use specific examples to demonstrate your ability to provide high-quality support.
Showcase Your Communication Skills:Since the role involves managing communications and training, make sure to illustrate your strong communication skills in your application. Provide examples of how you've effectively communicated with staff or students in past roles.
Include Referees:Remember to include contact details for two employment referees in your application, ensuring one is your current or most recent line manager. This will strengthen your application by providing credible references.
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Understand SITS Functionality
Make sure you have a solid understanding of the SITS system and its functionalities. Familiarise yourself with common issues that staff might face and think about how you would address these in your role.
✨Showcase Your Communication Skills
As the role involves providing support and training, demonstrate your ability to communicate clearly and effectively. Prepare examples of how you've successfully communicated complex information to non-technical staff in the past.
✨Emphasise Collaboration
Highlight your experience working in collaborative environments. Be ready to discuss how you’ve built relationships with colleagues and contributed to team success, as this role requires strong teamwork.
✨Align with University Values
Research Canterbury Christ Church University's mission and values, especially their commitment to inclusivity and sustainability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their community spirit.
