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- Tasks: Be the friendly face of our university, managing reception and administrative tasks.
- Company: Join Canterbury Christ Church University, a community-focused institution committed to inclusivity and sustainability.
- Benefits: Enjoy a flexible part-time role with a supportive team environment and opportunities for personal growth.
- Why this job: Make a positive impact on campus life while developing your communication and organisational skills.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
- Other info: Work 12.5 hours a week, Monday to Friday, with a focus on teamwork and flexibility.
The predicted salary is between 24000 - 36000 £ per year.
Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
Join Our Reception Administrator Team – Estates and Facilities
Background of department/role
The Department is responsible for developing and maintaining the University estate and facilities services.
The Reception Administrator Team have an integral role as being first point of contact and providing a positive and professional first impression to our visitors, students and our staff.
We\’re looking for a welcoming and organised individual to join our Reception Administrator Team, part of the Estates and Facilities department. This team is the first point of contact for many visitors, staff, and students—playing a vital role in creating a positive, inclusive, and professional experience across our university campuses.
As a Reception Administrator, you’ll help maintain a friendly and supportive reception service, operate the University’s switchboard, and manage a range of administrative tasks that keep our campuses running smoothly. You’ll also assist with tasks like processing smartcard and parking permit applications, responding to email and phone enquiries, logging maintenance requests, and supporting campus events.
This is a varied role that would suit someone with strong communication skills, a proactive approach, and the ability to stay calm and efficient in a busy environment. You’ll work across different locations within Canterbury, so flexibility and teamwork are key.
What we’re looking for:
GCSEs (or equivalent) in English and Maths (grades A–C)
Experience in a customer-facing or administrative role
A helpful attitude and ability to work with people from a wide range of backgrounds
Comfortable using standard digital systems and maintaining accurate records
We welcome applications from individuals of all backgrounds and experiences. The role also involves working across multiple buildings within our local campus/area. As such, the successful candidate will need to be comfortable moving between sites as part of their daily duties. If you\’re passionate about providing great service and supporting a welcoming campus community, we’d love to hear from you.
How will you work?
12.5 hours per week (Monday-Friday 12.00-14.30).
These hours are essential and cannot be adjusted.
How to apply
Start date for applications: 23rd July 2025
Closing date for applications: 3rd August 2024
Interviews are to be held: TBC – August 2025
If you require further information regarding the post please feel free to contact Vicky Dawkins, 01227 921774, Vicky-louise.dawkins@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05726
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
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Reception Administrator employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Detail:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarise yourself with the university's values and mission. This will help you align your approach during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond to assist someone, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Practice common reception scenarios, such as handling difficult inquiries or managing multiple tasks at once. Being able to demonstrate your calmness and efficiency in these situations will be crucial.
✨Tip Number 4
Show your enthusiasm for the role by researching the campus facilities and events. Being knowledgeable about what the university offers can help you engage more effectively with visitors and staff.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is crucial for this application. Make sure to detail your relevant experience, highlighting your customer service skills and ability to work in a busy environment. Tailor it specifically to the Reception Administrator role, showing how you can contribute to creating a positive first impression.
Update Your CV: Ensure your CV is up-to-date and clearly outlines your qualifications, including GCSEs in English and Maths. Emphasise any previous customer-facing or administrative roles, and include specific examples of how you've demonstrated strong communication skills and a proactive approach.
Include Referees: Don't forget to include contact details for two employment referees in your application. One must be your current or most recent line manager. This shows that you have professional backing and can provide insight into your work ethic and capabilities.
Follow Application Instructions: Make sure to submit your application online via the University website, as applications sent directly via email will not be considered. Double-check that all required documents, including your cover letter and CV, are included before hitting submit.
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Craft a Compelling Cover Letter
Make sure your cover letter highlights your relevant experience and skills. Tailor it specifically to the Reception Administrator role, showcasing how your background aligns with the responsibilities outlined in the job description.
✨Demonstrate Strong Communication Skills
As the first point of contact, effective communication is key. Prepare to discuss examples of how you've successfully interacted with customers or colleagues in previous roles, emphasising your ability to remain calm and professional under pressure.
✨Showcase Your Organisational Abilities
The role requires managing various administrative tasks. Be ready to share specific instances where you have effectively organised your workload, prioritised tasks, and maintained accurate records, especially in a busy environment.
✨Emphasise Flexibility and Teamwork
Since the position involves working across multiple locations, highlight your adaptability and willingness to collaborate with others. Share experiences that demonstrate your ability to work well in a team and adjust to changing circumstances.