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- Tasks: Coordinate academic misconduct and fitness to practise cases while supporting investigations.
- Company: Join Canterbury Christ Church University, dedicated to enhancing student experiences and promoting inclusivity.
- Benefits: Enjoy flexible working options and a supportive environment that values diversity and sustainability.
- Why this job: Be part of a newly established team, improving processes and making a real impact on student governance.
- Qualifications: Experience in higher education administration and strong customer service skills are essential.
- Other info: Full training provided; at least two days per week on campus required.
The predicted salary is between 28800 - 43200 £ per year.
The Student Governance Team within Academic Registry plays a vital role in enhancing the student experience and supporting continuous improvement across the University. The team maintains clear and transparent policies for key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise. They conduct thorough and objective investigations to support fair, evidence-based decision-making and resolution.
The Case Coordination Team is responsible for coordinating both Academic Misconduct and Fitness to Practise cases. They liaise with staff across the University, ensuring adherence to published service level agreements. The team also provides administrative support to the Case Handling and Investigations Teams, including arranging meetings and note-taking.
We are seeking a Case Coordinator and Administrator to join the Case Coordination Team within Student Governance. This is an excellent opportunity for an experienced administrator with experience supporting boards or committees to develop their skills in a specialist area. Your work will support the University\’s regulatory responsibilities and uphold high standards of conduct, integrity, and accountability. As part of a newly established team, there will be opportunities to identify and improve processes.
To be successful, you should have experience in higher education administration, supporting the timely and smooth completion of tasks. Strong customer service skills, professionalism in liaising with stakeholders, and maintaining confidentiality are essential. Excellent organisation, time management, and attention to detail are vital. The ability to make sound decisions and escalate issues when necessary is also important. Full training on University processes and systems will be provided.
How will you work?
We support flexible working methods. Campus attendance may vary daily and throughout the year. The post currently requires at least two days per week on campus, with specific days determined by team schedules and subject to change based on scheduled meetings.
Canterbury Christ Church University values diverse perspectives and encourages inclusivity. We aim to create a welcoming environment where everyone feels they belong. We seek individuals who will support and contribute to this culture.
Our university is committed to sustainability as part of its mission. If you share this passion, we invite you to join us in making CCCU a socially and environmentally conscious place to work and study.
Employment Visa Clarification: This position does not meet the UK Government Points Based System requirements for sponsorship under the Skilled Worker Route.
Please apply online via the University website. Applications sent via email will not be considered. Prior consideration will be given to applicants in the University\’s redeployment pool. No agencies, thank you.
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Case Co-ordinator and Administrator employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Detail:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Co-ordinator and Administrator
✨Tip Number 1
Familiarise yourself with the key processes mentioned in the job description, such as Student Complaints and Academic Appeals. Understanding these areas will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the Student Governance Team. They can provide valuable insights into the team dynamics and expectations, which can give you an edge in your application and interview.
✨Tip Number 3
Showcase your organisational skills by preparing a mock case coordination scenario. This could involve outlining how you would manage a specific case from start to finish, highlighting your attention to detail and decision-making abilities.
✨Tip Number 4
Research Canterbury Christ Church University's values and sustainability initiatives. Being able to discuss how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Case Co-ordinator and Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Coordinator and Administrator position. Tailor your application to highlight relevant experience in higher education administration and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in supporting boards or committees. Emphasise your organisational skills, attention to detail, and any relevant achievements that demonstrate your capability for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university's mission. Highlight specific examples from your past experiences that showcase your ability to manage tasks effectively and maintain confidentiality while liaising with stakeholders.
Follow Application Instructions: Make sure to apply through the university's official website as specified. Double-check that all required documents are included and that your application is submitted before the deadline. Avoid sending applications via email, as they will not be considered.
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Coordinator and Administrator. Familiarise yourself with the key processes like Student Complaints and Academic Misconduct, as this will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in higher education administration. Highlight specific examples where you've supported boards or committees, and how your organisational skills have contributed to successful outcomes.
✨Emphasise Customer Service Skills
Since strong customer service skills are essential for this role, be ready to share instances where you've effectively liaised with stakeholders. Illustrate how you maintained professionalism and confidentiality while addressing their needs.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach decision-making and problem-solving. Share examples of situations where you've had to escalate issues or make sound decisions under pressure, showcasing your ability to handle challenges effectively.