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- Tasks: Design and optimise ESM solutions to enhance service delivery across the University.
- Company: Join Canterbury Christ Church University, a vibrant and inclusive institution in a historic city.
- Benefits: Enjoy competitive salaries, generous holidays, and access to university facilities.
- Why this job: Make a real impact on organisational transformation while working with innovative technologies.
- Qualifications: Strong technical skills and excellent communication abilities are essential.
- Other info: Flexible working options and a commitment to diversity and sustainability.
The predicted salary is between 30000 - 50000 £ per year.
We are seeking a skilled and innovative Digital Enterprise Service Management (ESM) Specialist to join our Digital Delivery team. This role is central to enhancing University-wide service delivery by designing, developing, and optimising ESM solutions that improve efficiency, streamline workflows, and support organisational transformation. You will bring strong technical capability, excellent communication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving complex issues, and contributing positively to a collaborative team environment.
Responsibilities
- Design, develop and customise ESM workflows, automations and integrations.
- Ensure seamless integrations between ESM platforms and enterprise applications.
- Collaborate with stakeholders to understand requirements and deliver effective solutions.
- Optimise platform performance, usability and service experience.
- Maintain development best practices including coding, security and compliance standards.
- Support change and release management through testing, documentation and safe deployment.
- Provide technical support and troubleshooting to maintain system reliability.
- Stay current on ESM technologies and industry trends to drive innovation.
Flexible & Connected Working
We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.
Benefits of Working at CCCU
Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse. Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce. We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.
How to apply
Start date for applications: 12th of January 2026
Closing date for applications: 30th of January 2026
Interviews are to be held: To be confirmed shortly after closing
If you require further information regarding the post please feel free to contact Paulina Terziyska, paulina.terziyska@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ5985. Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.
Employment Visa Clarification
According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application. Please ensure you include contact details of two employment referees in your application, one of which must be your current/most recent line manager. Please note applications must be made online via the University website; details sent directly via email cannot be considered. Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
Digital ESM Specialist in Canterbury employer: CANTERBURY CHRIST CHURCH UNIVERSITY
Contact Detail:
CANTERBURY CHRIST CHURCH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital ESM Specialist in Canterbury
✨Tip Number 1
Network like a pro! Reach out to current employees at CCCU on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by researching ESM technologies and trends. Show us that you're not just a candidate, but someone who's genuinely interested in the field. Bring examples of how you've solved complex issues in the past to demonstrate your problem-solving skills.
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with both technical and non-technical teams, being able to explain your ideas clearly is crucial. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the only way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team at CCCU. Make sure to follow all instructions carefully to avoid any hiccups.
We think you need these skills to ace Digital ESM Specialist in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Digital ESM Specialist role. We want to see how you can enhance service delivery and contribute to our team!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical capabilities! Whether it’s designing workflows or optimising platform performance, let us know how you’ve tackled similar challenges in the past.
Communicate Clearly: Since this role involves collaboration across teams, clear communication is key. Use straightforward language and structure your application well so we can easily see your thought process and problem-solving skills.
Apply Through Our Website: Remember, applications need to be submitted through our website. It’s the best way for us to keep track of everything and ensure your application gets the attention it deserves!
How to prepare for a job interview at CANTERBURY CHRIST CHURCH UNIVERSITY
✨Know Your ESM Inside Out
Make sure you’re well-versed in Digital Enterprise Service Management concepts and tools. Brush up on the latest trends and technologies in ESM, as this will show your passion and commitment to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Be ready to discuss specific challenges you faced, the solutions you implemented, and the positive outcomes that resulted from your actions.
✨Communicate Effectively
Since this role involves collaboration with both technical and non-technical teams, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between different stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current projects, and future goals of the Digital Delivery team. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
