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- Tasks: Join our team as a Lodge Receptionist, managing reservations and ensuring guests feel welcome.
- Company: Canterbury Cathedral Lodge offers stylish accommodation and stunning views in a unique setting.
- Benefits: Enjoy flexible shifts, a vibrant work environment, and the chance to meet diverse guests.
- Why this job: Be part of a dynamic team in a historic location, making memorable experiences for visitors.
- Qualifications: Enthusiasm and organisation are key; no prior experience required, just a friendly attitude!
- Other info: This is a fixed-term position covering maternity leave, working 2 days a week.
The predicted salary is between 24000 - 36000 £ per year.
Canterbury Cathedral Lodge is a unique and contemporary hotel and conference venue situated in the inspirational grounds of Canterbury Cathedral in the heart of the city of Canterbury, Kent. The Lodge is renowned for stylish and comfortable hotel accommodation with stunning views of the cathedral and a superb conference venue for meetings, conferences, events, wedding receptions and Christmas parties.
Canterbury Cathedral Lodge is looking to recruit an enthusiastic and organised individual to join the busy team who look after the reception, providing a professional reception service to all callers and visitors to the Lodge. This is a fixed-term position (maternity cover) working 2 days out of 7.
What You'll Be Doing:
- Taking and confirming reservations.
- Dealing with guest billing and handling payments.
- Operating the switchboard.
- Generally assisting guests to ensure that they are made to feel welcome at all times.
Flexibility is key for this role as shifts can vary between 7:30am and 11:00pm, seven days per week.
As applications are received, interviews may take place prior to the advertised closing date. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We welcome applications from underrepresented groups.
Lodge Receptionist employer: Canterbury Cathedral
Contact Detail:
Canterbury Cathedral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Receptionist
✨Tip Number 1
Familiarise yourself with Canterbury Cathedral Lodge and its services. Understanding the unique aspects of the Lodge, such as its location and offerings, will help you engage confidently with guests and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Lodge Receptionist, you'll be the first point of contact for guests, so showcasing your ability to create a welcoming atmosphere and handle inquiries effectively is crucial.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that can vary throughout the week, demonstrating your willingness to adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work culture and expectations at Canterbury Cathedral Lodge, which can help you tailor your approach during interviews.
We think you need these skills to ace Lodge Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Receptionist position. Tailor your application to highlight relevant experience in customer service and reception duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in hospitality or reception roles. Emphasise skills such as organisation, communication, and flexibility, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the unique environment of Canterbury Cathedral Lodge. Mention specific examples of how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a reception role.
How to prepare for a job interview at Canterbury Cathedral
✨Know the Venue
Familiarise yourself with Canterbury Cathedral Lodge and its offerings. Understanding the unique features of the venue, such as its location and services, will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your ability to provide excellent customer service. Highlight situations where you went above and beyond to assist guests, as this is crucial for a reception role.
✨Be Flexible and Adaptable
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to adapt to varying shifts. This shows that you are committed and can handle the dynamic nature of the job.
✨Practice Common Interview Questions
Anticipate questions related to handling reservations, guest billing, and managing the switchboard. Practising your responses will help you feel more prepared and confident during the interview.
