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- Tasks: Manage customer queries and handle import entries daily.
- Company: Join a dynamic recruitment firm supporting a client in Colnbrook.
- Benefits: Enjoy a Monday to Friday schedule with potential for growth.
- Why this job: Gain hands-on experience in logistics while enhancing your customer service skills.
- Qualifications: Must be a driver with strong communication and IT skills.
- Other info: Experience with customs entries is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Cantello Tayler Recruitment is currently recruiting for an Import Entry and Customer Service Clerk for our client based in Colnbrook. This is an office-based role working Monday to Friday from 9am to 5.30pm. A driving licence is required.
Import Entry and Customer Service Clerk duties:
- Answer phones & liaise with customers
- Arrange airline collections/deliveries
- Plan import routings & overseas collection
- Put experience into practical everyday use
- Occasional invoicing
- Tariff classification
- Import license check
- Prepare import rated airwaybills in support of billings
- Preparing simple quotations
- Checking correct use of CPCs & authorisations
- Customs entries (ASM/Gems/Sequoia)
- Filing customs post entry submissions/reclaims
Import Entry and Customer Service skill requirements:
- Communication skills
- Ability to use judgement
- IT skills to include: Excel, Word, Outlook
- Customs entry and classification experience
If this Import Entry and Customer Service role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
Import and Customer Service Clerk employer: Cantello Tayler Recruitment
Contact Detail:
Cantello Tayler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import and Customer Service Clerk
✨Tip Number 1
Familiarise yourself with customs regulations and tariff classifications. Understanding these concepts will not only help you in the role but also impress your potential employer during discussions.
✨Tip Number 2
Brush up on your IT skills, especially in Excel, Word, and Outlook. Being proficient in these tools is crucial for managing import entries and customer communications effectively.
✨Tip Number 3
Practice your communication skills by engaging in conversations about logistics and customer service scenarios. This will prepare you for the phone interactions you'll have in the role.
✨Tip Number 4
If possible, gain some hands-on experience with import processes or customer service roles. This practical knowledge will give you an edge and demonstrate your commitment to the field.
We think you need these skills to ace Import and Customer Service Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and skills required for the Import Entry and Customer Service Clerk position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, import processes, or customs entries. Use specific examples to demonstrate your expertise in these areas.
Showcase Your Skills: Make sure to mention your communication skills and IT proficiency, particularly with Excel, Word, and Outlook. Provide examples of how you've used these skills in past roles to solve problems or improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your ability to handle customer inquiries and your experience with tariff classification and customs entries.
How to prepare for a job interview at Cantello Tayler Recruitment
✨Showcase Your Communication Skills
As an Import and Customer Service Clerk, strong communication skills are essential. Be prepared to demonstrate your ability to effectively communicate with customers and colleagues during the interview. Use examples from your past experiences where you successfully resolved issues or provided excellent customer service.
✨Familiarise Yourself with Customs Procedures
Since the role involves customs entries and classifications, it's crucial to have a solid understanding of these processes. Brush up on relevant customs regulations and be ready to discuss how you've handled similar tasks in previous roles. This will show your potential employer that you are knowledgeable and proactive.
✨Highlight Your IT Proficiency
The job requires proficiency in Excel, Word, and Outlook. Make sure to mention any specific projects or tasks where you utilised these tools effectively. If you have experience with customs software like ASM, Gems, or Sequoia, be sure to highlight that as well, as it will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and problem-solving abilities. Think of situations where you had to plan import routings or handle unexpected challenges. Practising your responses will help you articulate your thought process clearly during the interview.
