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- Tasks: Install and troubleshoot tech products on-site while providing top-notch customer support.
- Company: Join a dynamic team at a leading tech company in Ascot.
- Benefits: Enjoy competitive pay, travel opportunities, and a company van for your journeys.
- Why this job: Be the tech hero who solves problems and makes customers happy every day.
- Qualifications: Experience in hardware service, a clean driving licence, and a passion for tech.
- Other info: Great chance to grow your career while travelling across the UK and Ireland.
The predicted salary is between 36000 - 60000 £ per year.
Field Installation Technician Cantello Tayler Recruitment is currently recruiting for a Field Installation Technician for our client based in Ascot, Berkshire. Competitive salary and benefits. Must be a car/van driver with a clean license. Daily travel throughout the UK and Ireland with some overnight stays required. Company van and expenses provided. Field Installation Technician Responsibilities: To provide on-site customer technical expertise, efficient installation, troubleshooting and repair and supporting products in compliance with company standards, policies and procedures Accurately and thoroughly document all findings, corrective actions, taken time, expenses and components used. To complete assigned projects and service requirements throughout the UK Work with the Customer Enrichment Manager to complete assigned projects and services Maintain excellent current up to date knowledge about products, level of Maintenance Reports and Technical Information Notices relating to products Complete the monthly QA Reports Complete the PAT testing for the business, if trained and qualified. Maintain the courtesy loan pool stock, ensuring products are ready for use Assist and back up the Technical Support Executive or Engineers when required in the Ascot office (holidays, business cover etc.) To liaise with colleagues if needed to enable thorough troubleshooting Support the Company with pre-staging of demonstration equipment for trade shows/events and to dismantle and remove equipment, when required. Contribute to ideas and topics as part of the Team, working proactively with the team to achieve objectives and goals. Maintain a \”wish list\” of ideas to improve hardware or servicing needs and present/communicate them with the Team. Ensure responsible handling of internal and customer data in line with GDPR and best practices. To perform always in line with the Company\’s competencies/values, policies and procedures. To undertake any other duties reasonable to the job level as deemed appropriate by the Company Field Installation Technician required skills, knowledge and experience: Must have previous experience within a hardware service and installation role. Technical skills – hardware experience of monitors and PCs, working knowledge of Windows operating systems would be desirable. A keen interest in problem solving and technology. Hands on experience with CRM software (MS Dynamics CRM in use) Must hold a clean valid driving license Demonstrates exceptional attention to detail, with strong numeracy skills and a high level of accuracy. Performs well under pressure, consistently making sound judgements and meeting deadlines. Logical and well-organised, yet adaptable when needed; effectively manages multiple tasks and plans the day to meet objectives, KPIs, and both customer and management expectations. Confident in building strong internal and external relationships, particularly in face-to-face settings. Possesses excellent communication skills. Demonstrates a \”customer\” first approach and is proactive and professional in resolving any challenge that they are faced with. Understanding of GDPR and best practice for customer data management. If this Field Installation Engineer role is of interest to you, please click apply now or contact Marie Spratley in our Egham office
Field Installation Technician employer: Cantello Tayler Recruitment
Contact Detail:
Cantello Tayler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installation Technician
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and think about how your skills as a Field Installation Technician can add value. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves on-site technical expertise, be ready to discuss past experiences where you've solved problems or installed hardware. We want to hear your success stories!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Field Installation Technician, you'll be interacting with clients regularly. Share examples of how you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Field Installation Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hardware service and installation. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Installation Technician role. Share specific examples of your problem-solving skills and customer-first approach that align with our values.
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who demonstrate exceptional attention to detail right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at Cantello Tayler Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware like monitors and PCs. Be ready to discuss your hands-on experience with Windows operating systems and any CRM software you've used, as this will show you're prepared for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your keen interest in problem-solving and technology, which is crucial for a Field Installation Technician.
✨Be Organised and Adaptable
Since the job involves managing multiple tasks and meeting deadlines, be ready to talk about how you stay organised. Share strategies you use to plan your day and adapt when things don’t go as expected. This will highlight your logical thinking and ability to perform under pressure.
✨Communicate Like a Pro
Strong communication skills are key in this role, especially when liaising with customers and colleagues. Practice explaining technical concepts in simple terms and think of examples where you've built strong relationships in face-to-face settings. This will show that you have a customer-first approach.
