At a Glance
- Tasks: Provide top-notch customer support via phone and email in a lab environment.
- Company: Join Cansford Laboratories, a leader in drug and alcohol testing with 25 years of experience.
- Benefits: Starting salary of £23,500, 25 days leave, and a supportive team culture.
- Other info: Enjoy a structured work environment with opportunities for career growth.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 23500 - 23500 € per year.
Are you an organised, detail‑focused individual who enjoys helping customers and working as part of a supportive team? We are looking for a Customer Service Administrator to join Cansford Laboratories and play a key role in delivering a high‑quality service to our customers. This is an office‑based position within a laboratory environment. You will be one of the first points of contact for our customers, providing clear, professional support by phone and email.
About us: Cansford Laboratories is a UK‑based, state‑of‑the‑art provider of hair and oral fluid drug and alcohol testing. With over 25 years’ experience and a pioneering history in hair testing, we are proud to deliver a fast, reliable and industry‑leading service. Our people, knowledge and commitment to quality are central to everything we do.
What we’re looking for:
- Strong communication and interpersonal skills
- A customer‑focused approach with a positive, professional attitude
- Highly organised, reliable and detail‑oriented
- Comfortable working with computer systems and accurate data entry
- Able to manage your own tasks while working successfully as part of a team
- Awareness of quality systems (ISO or similar) is helpful, but not essential
- Previous customer service or office experience is an advantage
Responsibilities:
- Respond to customer enquiries via phone and email in a clear, professional manner
- Manage incoming calls, directing queries and escalating issues as required
- Build positive working relationships with customers and colleagues
- Update customer records accurately, including notes of all interactions
- Ensure all received samples are logged into the system promptly and correctly
- Attend meetings, training sessions and audits as required
- Contribute to maintaining the highest standards of quality at all times
What we offer:
- Annual salary starting from £23,500, dependent on experience and capability
- 25 days’ annual leave
- 35‑hour working week (9:00am–5:00pm) on a rota basis
- A probationary period of up to six months
- The opportunity to join a knowledgeable, supportive team within a forward‑thinking laboratory business
This is a great opportunity for someone who enjoys structured work, values quality and customer care, and wants to build their career within a respected and growing organisation.
Customer Service Administrator in Cardiff employer: Cansford Labs
Cansford Laboratories is an excellent employer, offering a supportive work culture where teamwork and quality service are paramount. With a competitive starting salary, generous annual leave, and a commitment to employee development, this role as a Customer Service Administrator provides a meaningful opportunity to grow within a pioneering laboratory environment dedicated to excellence in drug and alcohol testing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cansford Laboratories. Understand their services and values so you can show how you fit into their mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or projects in the past. Highlighting your attention to detail will demonstrate that you're the reliable person they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Administrator in Cardiff
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We love detail-oriented individuals, so share examples of how you've managed tasks or projects efficiently in the past.
Communicate Clearly:Since you'll be one of the first points of contact for our customers, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to show us you can handle customer queries effectively.
Tailor Your Application:Take a moment to customise your application for the Customer Service Administrator role. Mention specific experiences that align with our values at Cansford Laboratories, especially your customer-focused approach and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our supportive team!
How to prepare for a job interview at Cansford Labs
✨Know the Company Inside Out
Before your interview, take some time to research Cansford Laboratories. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practise articulating your thoughts clearly and professionally, as this will be crucial during the interview.
✨Demonstrate Your Organisational Skills
Being detail-oriented and organised is essential for this role. Think of specific instances where you've managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise your workload and ensure nothing slips through the cracks.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
