At a Glance
- Tasks: Create unforgettable guest experiences and bring positive vibes to our hotel.
- Company: Join the vibrant Canopy by Hilton London City team.
- Benefits: Enjoy discounts, healthcare plans, and continuous learning opportunities.
- Other info: Great career growth and recognition programs await you!
- Why this job: Be part of a collaborative culture that values your passion for hospitality.
- Qualifications: Outgoing personality and experience in customer service preferred.
The predicted salary is between 22000 - 26000 € per year.
We have exciting opportunities for enthusiastic Welcome Enthusiasts to come and join the Canopy Collaborative, we call it collaborative because we work together! Canopy London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About you
- You are passionate about creating EPIC guest experiences, in particular:
- You love to meet, greet, and serve all sorts of people
- Passionate about all things Guest experience
- Are in love with the happenings in our neighbourhood
- Always look at ways to serve and surprise each guest
- You are flexible, approachable, and sociable in nature.
- Ideally you will have experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Pre-opening experience a plus!
- You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer our Enthusiasts:
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
- Recruit a friend scheme
- Cycle to work scheme tax-free and Tech scheme
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal, and mental health support)
- Free Uniform Provided and Meals
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture. No agencies please.
Front Desk Agent in London employer: Canopy
At Canopy by Hilton London City, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued. With a strong focus on employee growth, we offer continuous learning opportunities, competitive benefits including discounts across Hilton Hotels, and a supportive culture that encourages creativity and connection. Join us to be part of a dynamic team dedicated to creating memorable guest experiences in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in London
✨Tip Number 1
Get to know the Canopy by Hilton vibe! Before your interview, check out their website and social media. Familiarise yourself with their values and the local area – it’ll help you connect with the team and show you’re genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front Desk Agent, you’ll be meeting all sorts of guests. Role-play common scenarios with friends or family to boost your confidence in creating those EPIC guest experiences.
✨Tip Number 3
Be ready to share your stories! Think of examples from your past roles where you’ve gone above and beyond for guests. This will demonstrate your passion for hospitality and your ability to surprise and delight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front Desk Agent in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for guest experiences shine through! Use lively language that reflects your excitement about joining the Canopy team and creating positive memories for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in public contact roles. Mention any specific skills or experiences that align with the Canopy's values and approach to hospitality.
Be Personable:Remember, we’re looking for outgoing personalities! Write in a friendly tone that showcases your sociable nature. This will help us see how you might connect with our guests and fit into the Canopy Collaborative.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our amazing team at Canopy by Hilton London City.
How to prepare for a job interview at Canopy
✨Know Your Guests
Before the interview, do some research on Canopy by Hilton and their approach to hospitality. Understand their focus on creating positive guest experiences and think of examples from your past where you've gone above and beyond for customers. This will show your passion for guest service.
✨Show Off Your Personality
As a Front Desk Agent, being sociable and approachable is key. During the interview, let your personality shine through! Share stories that highlight your outgoing nature and how you connect with people. Remember, they’re looking for someone who can create memorable experiences.
✨Be Ready to Discuss Local Knowledge
Canopy values its connection to the local neighbourhood. Brush up on local attractions, restaurants, and events that guests might be interested in. Being able to suggest places or activities during your interview will demonstrate your enthusiasm for the role and the area.
✨Flexibility is Key
The job requires a flexible approach, so be prepared to discuss how you handle changing situations or unexpected challenges. Think of examples where you adapted quickly to meet a guest's needs or resolved an issue efficiently. This will show that you can thrive in a dynamic environment.
