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- Tasks: Lead operations and drive innovation in a fast-growing facilities management company.
- Company: Dynamic contract cleaning business with a focus on growth and quality service.
- Benefits: Competitive salary, leadership opportunities, and a positive work culture.
- Why this job: Join a modern company making a real impact in the facilities management sector.
- Qualifications: Senior management experience in contract cleaning or facilities management required.
- Other info: Exciting opportunity for career advancement in a high-performance environment.
The predicted salary is between 43200 - 72000 £ per year.
We have been engaged by a dynamic, fast-growing contract cleaning and soft facilities management business operating across London to appoint a Director of Operations. Our client manages a diverse portfolio of prestigious contracts, primarily within the corporate, commercial office, and premium residential sectors.
This is a senior leadership role responsible for the entire service delivery arm of the business. This position is critical for translating commercial growth into sustainable, profitable, and high-quality service execution. The successful candidate will lead a multi-layered management team, oversee all contractual obligations, manage significant operational budgets (P&L), and drive innovation in service efficiency and staff engagement.
Key areas of accountability include:
- Full P&L responsibility for the Operations division, including budget management, cost control, margin protection, and reporting on KPIs to the MD/CEO.
- Develop and implement operational strategies that support the company's 3-year growth plan, focusing on scalability and geographic efficiency within London.
- Lead the identification, evaluation, and rollout of operational technology (e.g., T&A systems, digital auditing platforms, robotics) to improve productivity and quality assurance.
- Ensure all client contracts are delivered to the highest standard, meeting or exceeding agreed SLAs and KPIs, and maintaining exceptional client retention rates.
- Establish rigorous quality control processes, conducting regular internal audits across the portfolio, and implementing swift corrective action plans where necessary.
- Oversee mobilisation and demobilisation processes for major new contracts, ensuring seamless transitions and timely resource allocation.
- Lead, mentor, and motivate a large operational management structure (Regional Managers, Area Managers, Supervisors) to achieve business objectives.
- Ensure full legal and internal compliance regarding HR, right-to-work, and staff training (COSHH, H&S).
- Drive a positive, high-performance culture focused on staff welfare, engagement, and continuous professional development.
We are looking for an individual with a track record at Senior Management or Director level within the Contract Cleaning or Soft Facilities Management (FM) sector. This role requires an outward facing & customer first persona, a high level of commercial acumen and a growth mindset. This is a fantastic opportunity to join a modern, high growth and ambitious business.
Director of Operations in London employer: Canopy
Contact Detail:
Canopy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its competitors. Understand their operational strategies and think about how you can contribute to their growth plan. This will show you're not just interested in the role, but genuinely invested in their success.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in managing P&L, leading teams, and driving innovation. Highlight specific examples that demonstrate your ability to meet SLAs and KPIs, as this is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and help us grow.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your experience in contract cleaning or facilities management, and showcase your leadership skills. We want to see how you’ve driven operational success in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery. Remember, we love a good story!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics where possible to demonstrate how you’ve positively impacted P&L, client retention, or operational efficiency. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Canopy
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've successfully managed budgets in the past. Prepare specific examples of how you've controlled costs and improved margins.
✨Showcase Your Leadership Style
This role involves leading a large team, so it's crucial to articulate your leadership philosophy. Think about how you've motivated teams in previous roles and be prepared to share stories that highlight your ability to mentor and inspire others.
✨Understand the Client's Needs
Research the company and its client base thoroughly. Be ready to discuss how you would ensure exceptional service delivery and client retention. Tailor your answers to reflect an understanding of their specific challenges in the contract cleaning and facilities management sectors.
✨Innovate with Technology
The job description mentions operational technology, so come prepared with ideas on how you can leverage tech to improve efficiency. Discuss any relevant experience you have with digital tools or systems that enhance productivity and quality assurance.
